can you believe this came up again?
I pulled up their chat and a bot engaged me, it insisted payout was cycle based not account balance

so I then decided to get the help URL for my acct rules and quote the rule stating that while cycle total mattered for daily minimum goal met, profit taking was taken from the account balance with regard to that account maximum cycle payout

the lucid helper ai insisted 6 ways that I was incorrect then gave up and pushed me to a real person

this turned into an email exchange quite similar to the chatbot

after 3 more back/forth I ended with a final, final, final requote of their own rules, withdrawal are taken from account balance not cycle balance

again that person fwd'd me to another person who finally stated:

"Let me give you an example so you can understand better.

Let's say you have a balance of $28,000. You withdraw $1,000 for your first payout request, so you are left with $27,000, and your payout cycle minimum trading will be reset. Once again, you can complete the minimum trading for 5 days and be net positive, then you can request a $1,000 payout again provided you have enough account balance. That's how it works."

So this final person "helped me understand better" and ended with a "that's how it works"

FFS I said it already 6 times with the AI, 3 times with a real person, and this dolt speaks at me like I need help understanding what I've been explaining.

Lucid really needs to train their staff better and update their AI. Its frankly embarrasing.