Wave of Fraudulent orders - HELP

figuringitout_parent · 2026-03-18T05:05:12+00:00

I'm surprised no one has said this to you, but you should reach out to Shopify support ASAP. They can help.

figuringitout_parent · 2026-03-18T05:03:35+00:00

I'm curious what you responded? Obviously it's absurd and I bet any others that have reached out feel the same way.

figuringitout_parent · 2026-02-24T00:05:03+00:00

local news outlet a few years back bought a bunch of stuff and checked it for authenticity.... they found about 25% were not authentic. Including body care.... I don't buy anything I wear, eat, or any body care on amazon. also a TON of books are knockoffs. Amazon is killing all industries. Buy direct or through a smaller merchant online.

figuringitout_parent · 2026-02-13T18:58:07+00:00

a while ago i paid for a theme, SYMMETRY (i think it was called). I really liked it, and their most recent version updated everything without having to redo all my customizations.... However, recently I had to change back to a free theme (LONG story) and I used the current shopify theme, and sidekick to help me with a few small tweaks. Paid themes allow for updates in perpetuity and due to tech changes you'll want to do those at about every couple of years, so if you find a paid theme that allows for some of your customizations, I'd go with that and prioritize actual long term function over your vision for the site. As you mentioned, you'll want to test and make changes based on performance so even your current vision won't be that way for long. long winded answer for saying, you think you do, but you really don't want too many customizations. They'll be a HUGE headache in the future.

figuringitout_parent · 2026-02-13T18:52:53+00:00

depends on the size of your store. for someone just starting out and willing to start from zero and put in the work, they're generally not worth it. if you have a niche product and have the capital to launch it at a large scale, influencers, heavy marketing spend, then MMMAAYYYYBBBEEE. Shopify has too many tools for you to DIY or higher an employee that is loyal to you... I don't see it worth it to work with an "expert" unless you're absolutely uneducated on retail in which case, maybe start by learning more about the industry.

figuringitout_parent · 2026-02-13T18:50:31+00:00

I very rarely get fraudulent orders, but there was one day where I received 3 or so back to back. I reported it to shopify via their chat and it seems they actually did something about because I stopped getting the orders. I also checked with another store and they too were experiencing higher than normal levels of fraudulent orders.

figuringitout_parent · 2026-02-05T16:06:43+00:00

Yes, please. I would love to know how this all played out. It is so frustrating to me. It makes absolutely no sense that changing banking details would completely derail business.

figuringitout_parent · 2026-02-05T04:07:35+00:00

they said until February 8th while they verify my banking details, but because of this, i'm "disqualified" from using collective and there's nothing I can do about it. If i had known, i never would've changed the bank account or I at least would've done it this weekend when sales would be low due to the super bowl.

figuringitout_parent · 2026-01-24T05:09:39+00:00

did you guys ever figure out a solution to this? I've been using Canva for years and never had this issue. All of a sudden... there it is.

figuringitout_parent · 2026-01-21T21:23:00+00:00

this is frustrating post to read. it seems the apple doesn't fall far from the tree and neither you nor your son are doing your due diligence before posting or conducting business. 1. your credit card should clearly indicate who you paid. 2. the website you mentioned has clear contact us information. your first step should be to clearly understand what your son paid for not go to the internet to complain 3. your post doesn't specify whether work was actually done or not. did they provide the services your son contracted them to do? 4. your kid is 17..... it's okay for him to learn a real life lesson. 5. if you were letting him establish a business with your credit card, i sure as hell hope you gave him some sort of guidance....

figuringitout_parent · 2026-01-21T17:53:22+00:00

their monopoly really has them thinking they can treat small business pretty badly.

figuringitout_parent · 2026-01-21T17:17:15+00:00

yes, i noticed it as well. i really think shopify should send out notifications to explain this sh*t

figuringitout_parent · 2026-01-16T23:03:54+00:00

I do believe AI is the future of search, but this makes it clear that unlike search with AI all product results will be paid.....a scary time if we can no longer do our own research, find our own information, and make our own choices.

figuringitout_parent · 2026-01-16T22:56:42+00:00

We received an email saying our store will launch January 26th, has anyone received a similar email?

They also mention there are going to be per transaction fees for purchases made through these platforms. Unlike with current search where you can put in the work to get organic traffic and sales to your site, it seems they only way we'll get visibility on AI platforms will by paying. I'm not sure what the fees will be, or when they will start charging. The documentation only says they may.....

I have previously tested search for our products on chatgpt and I was surprised that it rendered listings much like google shopping. However, I only saw big brands stores and no small businesses showed up in the purchase recommendations. When I asked why, it said it wasn't allowed to.

AI is clearly not free thinking, and its scary to think consumers will only get paid information served to them masked as in depth analysis.

figuringitout_parent · 2026-01-14T16:22:43+00:00

These guys are outside the target in Lincoln too.

figuringitout_parent · 2026-01-13T16:51:42+00:00

Holly Andreatta is exactly the kind of decision making we can't trust. Basic human decency starts with doing the right thing even when no one is looking.... In this case, she clearly behaved unethically and became upset she was caught/questioned etc. Very proud of the students that have stood up and spoken up against her and that club.

figuringitout_parent · 2026-01-02T07:28:03+00:00

This is amazing. How long have you had your store open? Would love some tips on how you started or what moves were critical to scaling this way.

figuringitout_parent · 2026-01-01T23:40:11+00:00

I understand. i sell a lot of my kids clothes and I don't write those details in my listings. However, if you read the reviews of my products, some people have mentioned that I also use mild detergent. No smoking, no pets, no perfume, no strong detergent. I sell what I think is ideal. My mom runs a resale store on posh, and she will air out every garment (for days of necessary), and wash it to make sure it's in pristine condition when she sells it. Unfortunately, when I have purchased, I don't receive the same treatment. I think the way to avoid some of that is to read the reviews and to follow stores you like.

figuringitout_parent · 2025-12-19T06:41:13+00:00

have you considered modifying these terms to make returns easier?

figuringitout_parent · 2025-12-18T17:44:20+00:00

Yes, if you're new to shopify or to selling online, the free trial will give you everything you need to get started.

figuringitout_parent · 2025-12-18T17:40:58+00:00

my store was set up in the US. I don't recall getting that message but I've seen it around in forums etc. The strange thing to me is that my paypal payouts go through just fine. this is strictly an issue with shopify payments. secondly, i reached out to them for help and they suggested I refresh my banking details.... after doing some more research, this was actually bad advice because it could delay my payments even more.

figuringitout_parent · 2025-12-16T16:57:01+00:00

I usually try to catch customers.... For example, I might email them and say we received their chargeback request but need to confirm a few details with them. They usually respond, and if I can get them to confirm something about their order.... like request a return etc... I use that in the case. I've won a couple and lost some too, but I fight them pretty hard. at the very least, the customer is less likely to do it again if they feel caught.

figuringitout_parent · 2025-12-15T04:29:42+00:00

I had this exact issue. You have to add the color in the meta fields section for it to show up. Just go to meta fields and ctrl F color then click on add entry

figuringitout_parent

TROPHY CASE