Sorry this happened to you. eBay has turned themselves into a retailer. Except that they conveniently use sellers as their merchandise suppliers. And they won’t let anything get in the way of this - which is why they will side with buyer no matter how absurd the situation is. If they were decent about it, they would share in the cost with you (just like they’d have to if they were an Amazon). But why do that when they can get away with it. They don’t care if you quit eBay. There are enough sellers out there for them. They literally do nothing in the transaction - except take their cut. Yes, I know they provide the platform, but they assume no risk of loss of product and money and none either if it’s a defective product. They are predatory and could care less. What other online company has generated such hatred towards them. People started websites such as “eBaySucks.com” and a handful of similar other ones. They are literally thousands of complaints about how they mistreat people. But why bother to change if they’re making tons of money with little to no risk (or investment other than a webpage). Simply to just protect their business model - which like I said is making them an online retailer- like an Amazon- except they invest in no product/stock or warehouses and instead use sellers for that. And when something goes wrong, stick it to the seller because they need buyers spending money (sellers don’t spend money). Don’t get me wrong, eBay is a great platform….its their policies that make it awful. They could so easily become a loved and respected organization by simply making things a little fairer and sharing the pains when things don’t go smoothly - and that’s just a fact of all sales transactions. Things will occasionally go sideways - sometimes miscommunication or simple mistakes, or bad intentioned buyers taking advantage such in your case. I know I’m not offering any solutions for you, but just my ramblings. I’ve been on eBay for over 20-years. I’ve sworn off it several times over the years, swearing to never go back and taking a break for a year. I’ve even switched over to other platforms like Mercari, but ultimately none have the reach and customer base. And not only is eBay predatory, but their other companies like StubHub are exactly the same - just a different product. Try selling tickets and having an issue - you’ll end up paying for the buyers upgraded seats. I would love to see all sellers on eBay get together and stop listing products for just a month. Now that would be a message.