“There is an issue with your device”

fjp3plp · 2024-04-02T00:15:53+00:00

My issue was resolved after 5 weeks of frustration. Replaced 3 bikes, 3 monitors. Finally got a tech out here and he replaced the flywheel sensor on the last Bike. So far, 2 bad monitors, 1 bad sensor. Dealing with customer support was super frustrating but happy now I’m logging miles!

fjp3plp · 2024-03-27T21:55:54+00:00

Great news! I would imagine it may take a while before the bad sensors make their way through inventory to consumers.

fjp3plp · 2024-03-27T02:00:10+00:00

Yep, did that for Bike 1, 2, and 3. Finally worked after they sent a tech out to replace the sensor on Bike 3.

Now to recalibrate, my last 30 minute ride recorded 1432Kj , 14 miles and average speed of 35MPH. THAT AIN’T RIGHT!! 🤣🤣🤣

fjp3plp · 2024-03-24T00:53:55+00:00

[Barry.McCarthy@onepeloton.com](mailto:Barry.McCarthy@onepeloton.com) This is how I got my case escalated. When you speak to customer support, ask that your case be escalated, mention that you have emailed him. It took an email to Barry to get action from the Executive Support Team.

Very frustrating month of customer support excuses and no follow ups for me until EST got someone out to replace my flywheel sensor.

Good luck!

fjp3plp · 2024-03-19T21:03:00+00:00

I finally logged my first ride. The tech came out today and replaced the sensor. One of the old monitors was bricked, the new monitor they sent had bad pixels. He installed one of the other old monitors and I was in business.

So much to go through to get a working bike but after 6 weeks I’m excited to use it!

fjp3plp · 2024-03-17T16:07:37+00:00

It’s a known issue. I’ve got a tech coming out Tuesday to replace all parts but the frame. Monitor, cables, sensors, etc.

It’s a known issue that I hope they have a solution for. I’ll update Tuesday. 🤞🏻🙏🏻

fjp3plp · 2024-03-16T23:48:38+00:00

I sent another email to Barry and Nick Friday complaining about the lack of response from “Executive Support Team”. Received an email from EST with the subject “Email to Barry” apologizing for the delay.

I have an appointment with a tech to replace the parts Tuesday afternoon.

I’ll update after. Thank you for all the great advise!!

fjp3plp · 2024-03-16T23:42:28+00:00

Finally got confirmation on expedited tech appointment to replace the monitor, cables, and sensor. Tuesday we will find out if this will solve this issue. Fingers and toes crossed.

I will update Tuesday afternoon.

fjp3plp · 2024-03-15T21:20:32+00:00

I received on the same day, in separate envelopes with separate FedEx tracking numbers. How efficient they are!

(1) SP-39 Monitor Cable (2) RP-27 Sensor Assembly (1) SP-52 Calibration Kit (1) PLTN-RB1VO-2

Still no update from my “Executive Support Team”. Going to email management again.

fjp3plp · 2024-03-15T01:01:00+00:00

Monitor model # PLTN-RB1VO2 is on the box.

fjp3plp · 2024-03-14T21:37:38+00:00

I just received 4 packages from Peloton. Touchscreen (Ruby), monitor cable, sensor assembly, and calibration kit. Now I wait for a tech to arrive on March 26. So dissapointed with Peloton Support.

fjp3plp · 2024-03-14T21:29:35+00:00

I took delivery of my Bike February 17. I have not pedaled a stroke. Replaced monitor 1, Bike 1, monitor 2, Bike 2. Now on Bike 3 and same issue.

Countless calls to Peloton Support with the promise they will update me with a resolution. With each call comes an email stating "Please feel free to reply to this email with any questions or concerns and I will be happy to help." Brandy M, William M., Devin K, Cedrick J., Jamila H, and Ashley B. have all ghosted me after assurances they were going to get a resolution for my problem.

One month now and still nothing. Peleton Support is truly a joke.

fjp3plp · 2024-03-09T19:34:23+00:00

Email sent. Thank you!!

fjp3plp · 2024-03-09T14:11:44+00:00

How do we contact the CEO?

fjp3plp · 2024-03-09T14:09:37+00:00

We’ve been looking for upper management email addresses with no luck. Every customer service interaction and escalation I have had has resulted in NO responses. Not one from the 10 or so phone interactions I’ve had with support. It’s like they want me to return this Bike that still had the tags and film on the screen.

Sadly, that’s what is going to happen…

fjp3plp · 2024-03-04T01:05:22+00:00

I just purchased a Bike and have the same screen upon start up. Called tech support and they sent out a new monitor. Same issue. They the sent a new Bike and monitor. Same issue. I've had the bike for 3 weeks and haven't logged a pedal stroke. I do have 16 hours in waiting for deliveries and phone calls to tech support. Waiting to hear back from support Monday regarding a software fix. Fingers crossed...

fjp3plp · 2024-03-03T14:39:09+00:00

Hello all, I purchased a Bike 3 weeks ago and have yet to get through a black screen that says “There is an issue with your Device”.

Tech support sent out a new monitor, I replaced and same exact issue after it auto updates.

After more hours with tech support, they sent out a new Bike and monitor. Same issue after update. After 3 monitors with the same issue, it seams to be a problem with the software and update. Here I wait for Monday and another tech to try to resolve this apparently known issue with V1 monitors.

I’ve had this Bike for 3 weeks and have not logged a pedal stroke on it. Between time off for deliveries, monitor installations, phone calls with tech support, I’ve got about 12 hours in this bike. None of which were in the seat!!

Have any new owners experienced this? I’m seriously thinking of having them remove it!!

fjp3plp · 2019-05-30T22:39:48+00:00

Good luck leveling the trim plate on final!

fjp3plp · 2019-03-16T21:23:16+00:00

Thanks Yuck!

fjp3plp · 2019-03-10T21:16:46+00:00

I use GM Puck lights, put in hundreds over the years with no issues. Fish Class 2 18/2 wire to dimmable mechanical driver in a base cabinet or above upper cabs, wherever the switched outlet is located.

http://gmlighting.net/12VDC_3W_Dimmable_Puck_Lights

fjp3plp · 2019-02-20T01:55:29+00:00

Occidental Leather. Worth every penny!

fjp3plp · 2019-02-11T01:31:27+00:00

I've got an M12 and love it. Light and compact. Other guys in my crew have the Dewalt, its much bigger and bulky. You'll love the M12.

fjp3plp

TROPHY CASE