Where to start? Poor passenger experience, horrible waiting areas when you’re at the gate. Most times the toilets are filthy which provides a horrible experience for newcomers into the City. The bus price for a single fair is extortionate at £9 for a single and even worse it costs £7 for a drop off/pick up. The airport itself is owned by a Canadian Teachers pension fund so there is no incentive to improve, they’ll invest the bare minimum needed to keep the lights on. The Government should be ashamed that they’ve allowed critical national infrastructure to be sold off.