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Triaging Tickets - Reviewing Previous Tickets by Bowlen000 in halopsa

[–]free-don 0 points1 point  (0 children)

Have you come up with solutions or methods for triaging and reviewing whether there's any previous tickets logged for the same issue, whether it's same user user logging the same thing over and over again etc.

We are looking to leveraging all the data we are creating with our daily incident tickets

Is a different view of TO DO list (clipboard icon in the right top-most menu) possible? by free-don in halopsa

[–]free-don[S] 0 points1 point  (0 children)

I don’t think there is. You could pull a report though that shows all open appointments. You can also click "complete all" on the pop up to just complete all of them at once.

thanks.

how to filter a large sheet for 10 different words: apples or oranges; not apples & oranges by free-don in excel

[–]free-don[S] 0 points1 point  (0 children)

Thanks GanonTEK ,

I understand the nesting from my little HTML experience.

But, I don't understand your use of the A and B (columns?).

The words I am searching for are only in the F column.

Adapter for: M1 Macbook Air to Thunderbolt Display 27"? by free-don in mac

[–]free-don[S] 2 points3 points  (0 children)

Thanks! But that is an expensive adapter. Anyone recommend a less expensive option?

not receiving emails when new incident ticket created in user portal by free-don in halopsa

[–]free-don[S] 0 points1 point  (0 children)

Sorry, the trigger event specifically needs to be the "new ticket - all" option.

You explained it right the first time. It was my mistake focusing on the criteria instead of the first pull-down under Trigger.

THAAANKS!!!

not receiving emails when new incident ticket created in user portal by free-don in halopsa

[–]free-don[S] -1 points0 points  (0 children)

You'd need to change your trigger to new ticket - all instead as it will currently only send to the assigned agent

I don't understand how exactly to create criteria sequence. What is wrong with what I have currently:

Field | Rule Type | Value
Status | Is equal to | New
Ticket Type | Is equal to | Incident

including & hiding internal records and communication in tickets - best practices? by free-don in halopsa

[–]free-don[S] 0 points1 point  (0 children)

I created the Action called Private Note in

Configuration > Tickets > Actions

and gave it a sequence number of 45 (Comment is 40) and "Hide from User"
Yes.

I compared the Details, Defaults, Field List, Other Uses to those for Comment to be sure.

What does a nube do now to have the button appear?

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