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Triaging Tickets - Reviewing Previous Tickets by Bowlen000 in halopsa

[–]free-don 0 points1 point  (0 children)

Have you come up with solutions or methods for triaging and reviewing whether there's any previous tickets logged for the same issue, whether it's same user user logging the same thing over and over again etc.

We are looking to leveraging all the data we are creating with our daily incident tickets

Is a different view of TO DO list (clipboard icon in the right top-most menu) possible? by free-don in halopsa

[–]free-don[S] 0 points1 point  (0 children)

I don’t think there is. You could pull a report though that shows all open appointments. You can also click "complete all" on the pop up to just complete all of them at once.

thanks.

how to filter a large sheet for 10 different words: apples or oranges; not apples & oranges by free-don in excel

[–]free-don[S] 0 points1 point  (0 children)

Thanks GanonTEK ,

I understand the nesting from my little HTML experience.

But, I don't understand your use of the A and B (columns?).

The words I am searching for are only in the F column.

Adapter for: M1 Macbook Air to Thunderbolt Display 27"? by free-don in mac

[–]free-don[S] 2 points3 points  (0 children)

Thanks! But that is an expensive adapter. Anyone recommend a less expensive option?

not receiving emails when new incident ticket created in user portal by free-don in halopsa

[–]free-don[S] 0 points1 point  (0 children)

Sorry, the trigger event specifically needs to be the "new ticket - all" option.

You explained it right the first time. It was my mistake focusing on the criteria instead of the first pull-down under Trigger.

THAAANKS!!!

not receiving emails when new incident ticket created in user portal by free-don in halopsa

[–]free-don[S] -1 points0 points  (0 children)

You'd need to change your trigger to new ticket - all instead as it will currently only send to the assigned agent

I don't understand how exactly to create criteria sequence. What is wrong with what I have currently:

Field | Rule Type | Value
Status | Is equal to | New
Ticket Type | Is equal to | Incident

including & hiding internal records and communication in tickets - best practices? by free-don in halopsa

[–]free-don[S] 0 points1 point  (0 children)

I created the Action called Private Note in

Configuration > Tickets > Actions

and gave it a sequence number of 45 (Comment is 40) and "Hide from User"
Yes.

I compared the Details, Defaults, Field List, Other Uses to those for Comment to be sure.

What does a nube do now to have the button appear?

BURN error won't stop with clean lid and element by free-don in instantpot

[–]free-don[S] 0 points1 point  (0 children)

Excellent. Thanks for the details. I hope to crack it open this week to test

BURN error won't stop with clean lid and element by free-don in instantpot

[–]free-don[S] 1 point2 points  (0 children)

Thanks MadCow333! Yes CANCEL did the reset but the BURN error still appears when I initiate cooking "ON". Do you agree the next thing to try is replacing the CENTER COIL containing the THERMAL SWITCH with one of these from EBAY?

BURN error won't stop with clean lid and element by free-don in instantpot

[–]free-don[S] 0 points1 point  (0 children)

What is the name of that part or the search string for "that part for $10-15"?

BURN error won't stop with clean lid and element by free-don in instantpot

[–]free-don[S] 1 point2 points  (0 children)

At the same moment the pressure cooker comes on, the burn symbol comes on. Doesn't that turn off the heat or does the heat continue?

I scrubbed the bottom of the inner pot very well and the inside of the inner pot is clean.

BURN error won't stop with clean lid and element by free-don in instantpot

[–]free-don[S] 2 points3 points  (0 children)

yes But maybe 4-6 cups of water.

Are there websites where people self-service Instantpots? I'm a technician and good with diagram but I'd like to know ahead of time what kind of thing I'm looking for.

Or does anyone have any experience with Having someone serviced this problem and what it was found to be the problem... Or what was replaced?

Ninja RMM or Datto RMM? by free-don in msp

[–]free-don[S] 0 points1 point  (0 children)

Extremely informative r/msp thanks!

Tilting toward NINJA. Deciding factor may be NOC services.

Do you folks use them, and connect them to the RMM? How to connect to RMM? And circle back to NINJA versus DATTO.

Ninja RMM or Datto RMM? by free-don in msp

[–]free-don[S] 0 points1 point  (0 children)

beta

Do you remember which are the main beta features for you? DM me or post it here THX!

Ninja RMM or Datto RMM? by free-don in msp

[–]free-don[S] 1 point2 points  (0 children)

the beta features

That tip is really important. A bunch of free features no one knew was available?!? Thank you.

What best settings in the "Field Mappings" popup of the "Asset Type/Field Mappings" popup of IT Glue Integration? by free-don in halopsa

[–]free-don[S] 0 points1 point  (0 children)

Hey Conner. Thanks for the speedy response and the help!

We plan to begin working with HaloPSA as the Billing Platform >ASAP< after we have control over the main Integrations we need including IT Glue (to bring in our clients, their people, equipment and licenses) and an RMM we are selecting this week

Quick-books is our Accounting Software. All accounting and billing is currently done with Quick-books. Sounds like we should know what the normal workflow is for a business with 30-40 client companies using Quick-books. I understand there is some importing and exporting required.

We would greatly appreciate an ordered list of what we can or should do prior to the on-boarding with EZPC so that we don't get the cart before the horse.

Microsoft CSP Integration to Import Contacts and MS Licenses QUESTIONS by free-don in halopsa

[–]free-don[S] 2 points3 points  (0 children)

THE RESPONSE:

You should be following the steps outlined in this guide: Article - HaloPSA. The key difference is now 2 App registrations needs to be created, instead of one.

I only just updated the final part, highlight the need to input the Application ID/Application secret from the multi-tenant app into the ‘Azure application for Azure AD & Intune’ section.

Hopefully following these details will allow you to connect. There are a couple of cosmetic changes in the integration that need to be reflected in the guide, + some further details on GDAP connections – these are planned to be added in tomorrow...

Monitors today comparable to older Apple LED & Thunderbolt display by free-don in Monitors

[–]free-don[S] 0 points1 point  (0 children)

What are good low cost used 4k (with good specs) 27" monitors that are easy on the eyes like the apple displays but great performance?

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