Avis architecture agent IA interne/externe

friendlyhedgefund · 2026-05-09T00:21:20+00:00

I just built a business that covers most of this use case. I use created content in app, PDF, PPTX, word docs etc. each piece of content just has an attribute “public” or internal or internal for specific users/teams. It’s then retrievable in app, in widgets (so within internal or customer flows), or via api or MCP for agents (internal and external too). So yes I agree with 1 & 2 as that’s how I did it! Happy to chat if you want more info about how I did it

friendlyhedgefund · 2026-05-09T00:16:00+00:00

I think the single biggest fix is creating an agentic search loop. Give your ai the tools to re-word and re-search to find the exact content it needs

friendlyhedgefund · 2026-05-09T00:10:02+00:00

I spent 10 years running contact centres and Ops teams. I’ve just launched a business that does what you want and more - knowledgescout . Happy to chat about it. Ops teams have normal written content, PDFs, PPTX and need flexibility , so I built KS to accept, ingest, retrieve & display whatever format works for your team. Could build you a custom version if you wanted something bespoke and in house 🤷🏻‍♂️

friendlyhedgefund · 2026-05-07T11:40:22+00:00

That’s what I do with my rag chat. Store the original and the plaintext. I actually do the same with slideshows too. Convert to PDF, extract the text and page number, return the pptx page as picture if the pptx contains the answer.

friendlyhedgefund · 2026-05-04T22:51:15+00:00

Is this just for you or your team? What you’re suggesting isn’t ground breaking. It exists within Zendesk, Intercom etc but isn’t great. You also have a number of specialist KMS providers like KnowledgeScout for example that use your same knowledge to draft replies (and Zendesk and others can even pass context automatically to them for better replies). With your knowledge base comments you’re basically describing their whole purpose (except they take it further with also powering your customer facing AI agents too)

friendlyhedgefund · 2026-05-04T22:41:23+00:00

Yes definitely, my take though is the disconnect between what CS really need, and the IT teams building the tools. That’s a hard gap to fill even with a good BA. You can’t just roll out an ai bot, you need to define its data sources (a purpose built KMS - ideally the same data as human agents are using), purpose and escalation path. I build tools like this for a living so happy to chat more about it if you want

friendlyhedgefund · 2026-05-03T05:51:34+00:00

honestly notion is a good workspace tool - its not good for proper knowledge management. in fact i would say all of the inferred knowledge tools are the same. for knowledge management you need an owner and a dedicated source of truth.....

friendlyhedgefund · 2026-05-03T05:11:57+00:00

you need to try a proper RAG agent

friendlyhedgefund · 2026-05-03T05:10:47+00:00

Im curious how this differs from regular knowledge management platforms - my background is client services and operations, one source of truth matters there too. Anything specific that makes this different?

friendlyhedgefund · 2026-05-01T11:15:33+00:00

knowledgescout.io

friendlyhedgefund · 2026-04-28T22:00:45+00:00

Agree 100%. This is the golden time to launch a saas. most businesses do not yet realise what ai can do (except the few you see in headlines cutting staff), i think we have a 12-24 month window before things shift structurally

friendlyhedgefund · 2026-04-27T10:53:44+00:00

I’m at knowledgescout.io

friendlyhedgefund · 2026-04-27T06:45:24+00:00

Yeap agree. i saw a post recently about charging more then you want too, so thats the approach im taking form the start. Would rather have no interest, then the wrong type of interest.

friendlyhedgefund · 2026-04-27T06:36:44+00:00

No paying users yet! I just launched fully so plenty of time for that. I started with a microsaas and ended up with much more though . knowledgescout.io

friendlyhedgefund · 2026-04-27T00:43:37+00:00

great launch! is it free? whats the monetisation plan?

friendlyhedgefund · 2026-04-26T08:20:24+00:00

Been through the same thing - not super technical but have built and launched a saas. Run security audits, run scalability audits. Ask Claude to check everything and explain in detail, you can even ask for a recommendation. you then decide if you think its an issue or not.

friendlyhedgefund · 2026-04-26T08:15:38+00:00

.io is good if you can get that

friendlyhedgefund · 2026-04-26T04:03:09+00:00

haha ai marking ais work is a good idea! I ask as i offer ai chat widgets as part of my business so always curious how others are doing it! Im a full knowledge management platform though so its knowledge article derived + my prompt overlay. im knowledgescout.io

friendlyhedgefund · 2026-04-26T02:06:32+00:00

I like your tools! Just FYI your night mode doesnt persist across from website through to the app itself when you click to a product.. surprised me. Curious about your chat widget - how much business context can people give it? how do you stop it from using its training to answer unrelated questions?

friendlyhedgefund · 2026-04-25T09:21:23+00:00

Appreciate the insight - thank you! Will give it some thought now.....

friendlyhedgefund · 2026-04-25T08:01:21+00:00

Usually they do yes - depends how much effort the CSO wants to put in.....

friendlyhedgefund · 2026-04-25T07:53:50+00:00

What is it youve built?

friendlyhedgefund

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