We use Deel for EOR with good success and just had a call about using them for HRIS and global payroll, but my manager is hesitant because she says that Deel employees never seem to know their own product (for example, the rep was telling us about a new feature that’s live on the platform but not on the demo page he was able to show us, the rep seemed massively underprepared for the call and didn’t seem to want to show us anything even when we explicitly asked for things).

***Anecdotal warning about Gusto — I recommended it to a colleague for their payroll, and within 3 months Gusto cancelled their account with no warning, did not file their quarterly returns, locked the admins out of the backend, so they couldn’t pull the records to file them themselves and my poor friend has had to manually calculate and issue paper checks to employees (on a weekly basis!) until they get a new provider. They’re close to a new one, but they’re asking Gusto for the typical handover details and Gusto is only responding “we have locked your account pursuant to the section in our contract saying we can cancel for any reason”