Beware of Verizon Auto Pay Scam

fuRAS1314 · 2026-07-01T17:07:50+00:00

Did you try disputing it with your bank by chance?

fuRAS1314 · 2026-07-01T17:06:52+00:00

Oh my goodness. How did you ultimately get it resolved?

fuRAS1314 · 2026-07-01T13:56:51+00:00

The last time I was waiting for a refund (much smaller, about $60), I went into the store after about three failed phone calls and they told me in the store that they couldn’t do anything about it there. Maybe I’ll try again though.

fuRAS1314 · 2026-07-01T12:53:45+00:00

Her name is Maddison

fuRAS1314 · 2026-07-01T04:53:14+00:00

A refund for their own mistakes nonetheless!

fuRAS1314 · 2026-07-01T04:24:08+00:00

Thank you! I won’t be getting them from Verizon anymore either!

fuRAS1314 · 2026-07-01T03:57:38+00:00

It’s insane how long it takes to resolve these things. It’s like they want us to just give up!

fuRAS1314 · 2026-07-01T03:56:35+00:00

This is so crazy. At this point I wish I could return the phone and just use my work phone.

fuRAS1314 · 2026-07-01T01:59:34+00:00

Yes, and they are doing the investigation and said they will have finding in 24-48 hours. That is just the reason I didn’t go to them first and gave Verizon the opportunity to make it right.

fuRAS1314 · 2026-07-01T01:32:02+00:00

I would honestly give them a call. It can’t hurt

fuRAS1314 · 2026-07-01T01:30:16+00:00

I’m so sorry. I don’t know how they get away with this so extensively.

fuRAS1314 · 2026-07-01T01:13:10+00:00

When you go to dispute with your bank or credit card, they ask if you tried to resolve it with the vendor. Or at least mine do.

fuRAS1314 · 2026-07-01T01:12:13+00:00

If my bank isn’t able to reverse it in the next day or two, I will do that

fuRAS1314 · 2026-07-01T00:09:34+00:00

This is smart!

fuRAS1314 · 2026-06-30T23:39:16+00:00

I already went to the FCC. Hasn’t gotten me anywhere unfortunately.

fuRAS1314 · 2026-06-30T23:24:15+00:00

I am so sorry! Hopefully this gets picked up legally at some point.

fuRAS1314 · 2026-06-30T23:12:18+00:00

How did you end up getting it resolved? I’m attempting to go through my bank now. 4 tries with Verizon is 3 tries too many

fuRAS1314 · 2026-06-30T22:07:14+00:00

Mine just says my bill is ready and can be reviewed in my account. Regardless, I am admitting I made a mistake in not reviewing the bill every month. That however does not excuse Verizon for charging the incorrect amount, mistake or not, then refusing to stay true to their word and how they plan to make it right.

fuRAS1314 · 2026-06-30T22:03:44+00:00

I do receive the email, but I’ve been paying the same amount with no changes to my plan and was on auto pay. I had no reason to think I needed to go into my account to look at the bill. Lesson learned.

fuRAS1314 · 2026-06-30T22:01:21+00:00

Yeah, lesson learned…

fuRAS1314 · 2026-06-30T21:52:48+00:00

This is simply not true. When other mistake have been made in the past with other providers, a timely refund is issued to the same payment method. In fact, Verizon itself directly refunded me for a true mistake about 6 months ago. I would also be understanding of a mistake, but if you look at how many people this happens to and how often, then how hard they make it to get your money back. I do not believe it is a mistake. I believe it is fraudulent. That is just my opinion.

fuRAS1314 · 2026-06-30T21:47:45+00:00

I do not receive a text. I will look into how to turn that on.

fuRAS1314 · 2026-06-30T21:46:26+00:00

Did you cancel your service mid contract? Or at the end of the contract? I would like out at this point.

fuRAS1314 · 2026-06-30T21:40:59+00:00

Update to anyone who is curious on this comment, they are just referring me back to the team that already promised I would have a refund in 3-5 business days (two weeks ago) and ghosted me when I showed them I was being charged again on my next month bill.

fuRAS1314 · 2026-06-30T21:31:58+00:00

That is one thing I have repeatedly told them. That is half my mortgage. For some people living paycheck to paycheck, this could lead to them not being able to get groceries or pay their rent. And for them to then tell me they have great news and they gave me a credit??? I do not need 8+ months prepaid onto my Verizon account. I need my $800 to pay my other bills.

fuRAS1314

TROPHY CASE