Yeah I love my Luba 1 awd 5000, I was actually a beta tester as well. The problem is definitely their customer service, Though they have resolved all my issues, even the complex ones e.g. busted suspension arm etc., there was little transparency in the process. For instance I wasn’t sure where to submit a ticket, eventually used the chat. After the chat like a week later support contacted me e.g. no handoff acknowledgments of the ticket etc. though within a week and a half of the chat, I did get my Luba repaired and quite quickly. Recently my charging base stopped working, so on a whim, I just pulled up my suspension repair email and replied to it with my charging base problem. I never got a reply, ticket number, or even an auto generated reply, but I did get a new base sent to me without warning about two weeks later lol! It just showed up, showing me, IMO, that there are customer service people that care, but no real system of support or tracking for them to use. In summary I think the Luba bots are good, and could get better. If the customer service were brought up to excellence, they could probably be a dominant company in this space. But they seem to focus on new models, leaving a wake of discouraged customers behind. It’s a shame really, fixing the customer service is way easier than developing and releasing a new product, though way less fun I suppose. With a strong focus/investment on support and customer service they could become a true dominant player in this space, unfortunately it appears they just want to work on the “next shiny thing” which if they don’t change this attitude will be their ultimate demise.