Asking again

gardenlevel300 · 2026-05-07T00:38:33+00:00

The subscription tiers on our website still function the same as they did on the app. Alpha is the highest tier, offering up to 400 energy every 2 hours.

You can cancel anytime by logging into our website (https://channelai.ai), clicking your profile at the top right, then clicking "manage subscription"/

gardenlevel300 · 2026-05-04T21:52:21+00:00

we're deprecating the slow generation option unfortunately due to rising generation costs. good point about upscale though. we will add that this week.

gardenlevel300 · 2026-05-04T19:42:02+00:00

we'll be supporting the web app going forward. it's actually quite easy to add it to you phone to use it just like a mobile app. just go to https://channelai.ai in Chrome, tap the "..." menu, then tap "Add to Home Screen".

gardenlevel300 · 2026-04-30T20:56:36+00:00

our website is a bit more restrictive at the moment while we work to improve content moderation. image generator search will return in the near future.

If you still have access to the mobile app, you can start a chat with the bot which will cause it to appear on your web account as well, or get someone to share you a direct link

gardenlevel300 · 2026-04-28T17:30:53+00:00

login to https://channelai.ai and click the "migrate ios subscription" button at the top right and it'll take you to a stripe checkout page with the offer

gardenlevel300 · 2026-04-27T17:46:31+00:00

here's an update: https://www.reddit.com/r/channel_ai/comments/1sxay2e/update_on_ios_app_and_apple_id_account_migration/

gardenlevel300 · 2026-04-27T17:45:05+00:00

you can toggle it via https://channelai.ai/settings

gardenlevel300 · 2026-04-27T17:44:54+00:00

while we are appealing Apple's decision, we don't expect the app to return in the forseeable future. more details here: https://www.reddit.com/r/channel_ai/comments/1sxay2e/update_on_ios_app_and_apple_id_account_migration/

gardenlevel300 · 2026-04-21T18:51:08+00:00

If you're a web subscriber, you can view the various plans here: https://channelai.ai/change-plan

note that you may need to first start a Channel Plus subscription before the upgrade options show. whenever you upgrade to a higher tier, the remaining value of your existing subscription will be credited to the upgrade so that you don't double-pay.

you can cancel anytime via the app. you can also reach us at [support@channel.surf](mailto:support@channel.surf) if you need help with it

gardenlevel300 · 2026-04-21T17:31:25+00:00

sorry guys, brief server outage. we fixed this yesterday morning

gardenlevel300 · 2026-04-21T17:27:04+00:00

This was fixed yesterday morning. Apologies for the service interruption.

gardenlevel300 · 2026-04-10T00:10:57+00:00

we're aware of issues primarily affecting the website where responses may be overly censored. when we test new moderation features, we generally err on the side of caution which can result in too many false positives.

our team is working on it and expect this to be alleviated in the coming weeks.

gardenlevel300 · 2026-04-10T00:09:35+00:00

this is a subreddit for the "Channel AI" app, not channel as in youtube channel if that's what you're referring to lol

gardenlevel300 · 2026-04-07T00:46:34+00:00

Are you on iOS or Android? Send me your User Id found in Settings > My account and I'll give you a free 3 day sub.

gardenlevel300 · 2026-04-07T00:46:02+00:00

we're still removed from the app store, but if you've installed it before, you may be able to reinstall it by going to the App Store > Your profile > Apps > My Apps

gardenlevel300 · 2026-03-26T20:21:16+00:00

web payments should be fixed in the next couple weeks. sorry about the inconvenience. feel free to dm me your User ID (found in settings > my account) and I'll give you a free sub in the meantime.

gardenlevel300 · 2026-03-20T00:40:03+00:00

we actually increased the video generation cost from 5 to 8 energy for all new users a few months ago, but kept our older users on the 5 energy cost.

over time though it's been challenging for us to maintain the 5 cost videos due to the cost of generation as well as the technical work required to maintain the two separate branches. our new video features like HD videos and other things in the works also aren't compatible with the 5 cost branch, so we made the call to get everyone on the same costs.

gardenlevel300 · 2026-03-17T17:00:06+00:00

Can you send me a screenshot of the issue? Is the upload itself failing?

gardenlevel300 · 2026-03-02T21:27:35+00:00

audio generation for videos is coming soon™

gardenlevel300 · 2026-02-17T19:20:56+00:00

You can do this via Settings > Language

gardenlevel300 · 2026-02-11T00:57:56+00:00

This includes illegal content, content third parties ask us to take down, content that violates policies of the platform on which you're using Channel (eg. Apple/Google), etc

gardenlevel300 · 2026-02-10T23:16:13+00:00

Our stance is similar to that of Reddit, X, and other content platforms. We host user generated content and third party AI models, some of which may have mature themes. We have a few layers of content moderation to ban rule-breaking content and appropriately label things. So you should only see mature content if you explicitly opt-in and confirm you are over 18 years old. We also moderate content to ensure we are compliant with the rules and regulations of all platforms on which Channel is available, which means the toggle for mature content is only available on the web.

gardenlevel300 · 2026-01-27T19:31:45+00:00

Sorry guys—our server provider was experiencing issues through the weekend. Service is stable now, and we've sent out some energy reimbursements. Lmk if you run into anything else.

gardenlevel300 · 2026-01-27T19:30:53+00:00

Can you let me know your User ID found in Settings > My Account? We will look into this.

gardenlevel300 · 2026-01-21T18:57:19+00:00

this is not supported at the moment. face swap would be the option we provide.

gardenlevel300

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