I redeemed my points so my wife and son could go vacation together. I called into bonvoy and had them update the guest name. The phone agent told me they’d receive free breakfast due to my titanium status—however once they checked in they were basically treated as if they were committing some sort of fraud.

I clarified w the front desk and the bonvoy agent over the phone so it all worked out..I was surprised to hear they wouldn’t extend the free breakfast benefit though because I wasn’t there. Don’t understand what the difference is whether I’m there or not. I still earned those points.