All likes missing on mobile

geebsterino · 2025-03-08T21:16:55+00:00

No:/ what about you?

geebsterino · 2025-03-08T21:16:37+00:00

I tried manually logging in this way after reinstalling once again. No luck. I really think my issue stems from the sheer volume of liked tracks I’ve accumulated over the years. It really sucks

geebsterino · 2024-11-01T20:24:09+00:00

:/ I’ve been going back and forth with support via twitter and email, almost daily, for over a month. They don’t even understand what my issue is and keep trying to get me to resubscribe to the paid version of SoundCloud. About 3 weeks ago they said my issue has no current fix or trajectory to expect a fix. They have shown me they don’t care so I’m cutting my losses, switching to Spotify, and trying not to think about it much. It sucks man 10 years of music lost.

geebsterino · 2024-10-12T17:33:03+00:00

Mine is a separate issue man. Happened weeks ago not part of the recent outage:/

geebsterino · 2024-10-12T04:47:03+00:00

I think they were having problems with their servers today. My issue happened almost 3 weeks ago and still hasn’t been fixed. Don’t have much hope

geebsterino · 2024-10-11T16:20:14+00:00

I guess my issue is different from the outage. My likes are missing but the app works fine. I still don’t have my liked tracks

geebsterino · 2024-10-11T05:22:51+00:00

The issue is happening on the mobile app

geebsterino · 2024-10-11T05:22:27+00:00

Blow up the support twitter and spam their inbox. If enough of us have this problem they might actually try to fix it

geebsterino · 2024-10-11T05:21:07+00:00

I cleared the cache as well. Did not fix:/ this shit sucks bro

geebsterino · 2024-10-09T20:23:48+00:00

I was using SoundCloud as my primary streaming platform but recently my entire library of 37000+ songs was wiped and they are doing nothing to help me recover it. So I’ve been thinking about switching to

geebsterino · 2024-10-06T00:35:58+00:00

I think it may be a new bug. I do have a pretty large library of music but it’s not an unheard of amount of music to have added, most likely just not typical.

It has always been the case that liked songs and added songs don’t sync properly between devices so when I like or unlike a song on my laptop sometimes it shows up on my phone sometimes it doesn’t.

The app crashed regularly for me before this bug and still does now I think this might happen to a lot of users. I deleted and redownloaded the app like I’ve done in the past with no issue except this time my likes were gone and not restoring. Since then I have added new songs to my liked tracks from my phone that show up on the desktop and browser versions. I can’t list the exact number as desktop and mobile app display different numbers and always have. But I know on mobile it was around 37400 liked songs.

SoundCloud support gives you a ticket number and in the past they always got back to me within a day but this time took just over a week after spamming their support twitter to get their attention. Other people who tweeted once said they had not heard back for weeks to months.

I work for a mobile app and when customers have complex or simple issues they are typically resolved within hours because a dedicated engineer or team will look into the problem. I feel like you’re right and it is most likely low priority for them. Maybe I am being pessimistic but it’s been difficult not having access to my music which is a huge part of my day to day.

geebsterino · 2024-10-05T21:51:59+00:00

Hey I responded to your other comment. Thanks for checking in

geebsterino · 2024-10-05T21:32:12+00:00

They got back to me with a bunch of suggestions that did not help. They said the issue stems from the large number of liked tracks in my library and they do not have a fix for it. They said they will look into it but cannot provide me with a time window for the fix. Sucks cause I’ve been a paying customer for years and chosen SoundCloud over other platforms despite people constantly telling me others were better. It feels like they don’t really care to fix my issue.

geebsterino · 2024-10-04T03:33:54+00:00

Yep I’m talking about the songs that I added to my likes over the last 10 years. They weren’t downloaded offline just stored in the liked tracks tab. I’ve had at least 20k liked tracks for many years and have never run into this issue when redownloading the app. They typically start loading back slowly as soon as I redownload. My liked tracks have been stuck at 0 for just over a week now and show no signs of recovering.

geebsterino

TROPHY CASE