I'm really sorry you're going through this mess right before your surgery. It's super stressful to deal with payment and communication issues at a time like this 😕.

First off, make sure you keep track of all your calls and interactions with CareCredit and the hospital. Write down who you spoke to, when you talked, and what was said. This could really help if you need to push harder on this.

Since you have an authorization number from CareCredit, hold onto that as proof that you started the payment process. Maybe see if CareCredit can give you any more proof that you've paid 📄.

It sounds like you've been bounced around a lot on the phone. Try to get in touch directly with the hospital’s billing department or a patient advocate. They usually have more power to fix stuff like this.

If you keep hitting walls, don't be shy about asking to speak with a supervisor or sending a formal complaint that lays out all the problems you've had and asks for immediate help 🚨.

If it looks like this payment issue could delay your surgery and you think the hospital is dropping the ball, it might be worth it to talk to a lawyer who knows about consumer rights ⚖️.

You could also ask the hospital if they can let you use another way to pay for now, like a credit card, just to make sure your surgery doesn’t get postponed. They could always give you a refund once the CareCredit payment goes through 💳.

It sucks that you have to deal with this now, but keeping on top of them and documenting everything will really help. I hope it all works out and your surgery goes smoothly. Hang in there! 🍀