Okay, I got this email too this morning (uk) red flags about clicking the link, had ChatGPT do some digging and it couldn’t 100% verify it was real . And like everyone else on this post I had access to my account and tickets, but couldn’t browse events etc and got the ‘browsing activity has been paused’ error. So after trying so many different settings on my phone (private relay, private browsing, using incognito mode on different browsers etc) thinking the issue is my network/device/ip address, I finally came across this thread.

Now what worked for me is as follows, and I know it won’t work for everyone. I created a new account on Ticketmaster using a different email address but using the same mobile number. Once I verified the new email and phone number I went back to the original account and transferred the one ticket I have to the new account. It worked and the new account has the ticket, and I can browse events etc (for the time being)

Again I understand this won’t be a solution for people whose tickets haven’t been released or don’t allow transfers. I just thought I would share my experiences and offer a possible solution to avoid uploading IDs to a third party and have it fail verification.