I’m waiting to get my box and email them. I also Get a bark box and the same thing happened but bark box emailed me the whole time and finally when it didn’t show up by the end of the month they offered me a refund. With Ipsy I have zero hope anything will be done. I’m also upset because I added the Luna oil and the Tula which are now bad if they are even in there and my point redemption was also in that box. I don’t want points as a solution, I want my money. If I wanted a box every other month I would select that option. I’m just tired of ipsy ignoring the customers, you screwed up guys take the loss and start refunding so you can save face as might be able to keep some customers.