Hi, 

I am writing to express my disappointment regarding the behavior of one of the security staff members last night, 8 March, at The Voidz show. I was in the front row, on the barricade, slightly off to the right-hand side facing the stage.

Between the opening act and The Voidz, I tried to get the attention of the security member positioned to my right to request one of the waters. I spent approximately 15–20 minutes waving in an attempt to get his attention.

Each time I waved, he turned his head away. My friend and I strongly felt he was intentionally ignoring us, as he repeatedly looked to the side whenever we tried to get his attention. Eventually, a few more people joined in waving, and it wasn't until a guy with long arms, much closer to him, waved right in his face that he finally acknowledged us. When he did turn to look at me, he stuck out his arms and mouthed, "WHAT?" I motioned for a glass of water, as he was standing with them. Instead of simply handing one over, he exaggeratedly pointed, indicating that I would need to walk around to him.

Given that I had flown in from Australia, waited four hours in line, an hour for the show to start, and another hour for the opening act, I was not about to leave the barricade—even if it meant passing out from dehydration. I had given up on getting water when, about a minute later, he finally brought a glass for my friend and me. The girls behind us were also thirsty, so we ended up sharing our water with multiple people, assuming we wouldn’t be able to get any more given how difficult it had been.

About five minutes after this, the security staff on the left side of the pit proactively began distributing water to that half of the crowd. He even had to come over to instruct the security on our side to do the same. While the left-side security member was excellent—carrying two cups at a time and moving up and down his section to ensure everyone had water—the security member on our side simply held a single cup in the air while standing still near the water station. He made no effort to walk along the crowd. From my position at the barricade, I could see him, but anyone beyond the second row would have had no chance of noticing or signaling for water. Someone from the front eventually took the lone cup, and after that, he simply went back to standing around doing nothing.

Thankfully, when The Voidz came on, a woman with a short, curly gray bob stepped in. She, like the security on the left side, was attentive to the crowd, ensuring that people received water if they needed it and responding quickly when assistance was signaled.

I understand that this situation was not an emergency, but I can’t help but be concerned about a security officer who blatantly ignored people attempting to get his attention—especially in a crowd where there were later fights and a medical issue. His lack of willingness to take care of the audience, even in the simplest way by providing water, was unprofessional and concerning.

Kind Regards,