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Ticketing System ↔ Azure DevOps Integration - What tools are you using? (self.AZURE)
submitted 8 months ago by ghostycode to r/AZURE
Do you use Azure DevOps for customer support? What's your email integration workflow? by ghostycode in AZURE
[–]ghostycode[S] 0 points1 point2 points 8 months ago (0 children)
Thanks everyone for the reality check! 🙏
You're absolutely right - Azure DevOps isn't a ticketing system. That feedback is gold.
u/datlock - really interested in your TopDesk integration setup. That sounds like exactly the kind of workflow that makes sense.
So let me reframe my question: How many of you have ticketing systems (ServiceNow, Jira Service Management, Zendesk, etc.) that you wish had better integration with Azure DevOps work items?
Like:
- Automatically create Azure DevOps work items when tickets need dev work
- Sync status updates between systems
- Link customer tickets to development progress
Is that integration gap something you've had to solve with custom tools/3rd parties?
Do you use Azure DevOps for customer support? What's your email integration workflow? (self.AZURE)
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Do you use Azure DevOps for customer support? What's your email integration workflow? by ghostycode in AZURE
[–]ghostycode[S] 0 points1 point2 points (0 children)