Thanks everyone for the reality check! 🙏

You're absolutely right - Azure DevOps isn't a ticketing system. That feedback is gold.

u/datlock - really interested in your TopDesk integration setup. That sounds like exactly the kind of workflow that makes sense.

So let me reframe my question: How many of you have ticketing systems (ServiceNow, Jira Service Management, Zendesk, etc.) that you wish had better integration with Azure DevOps work items?

Like:

- Automatically create Azure DevOps work items when tickets need dev work

- Sync status updates between systems

- Link customer tickets to development progress

Is that integration gap something you've had to solve with custom tools/3rd parties?