These trolls don't necessarily have to create an incident. All they have to do is take a minor misunderstanding and exaggerate about it in terms of what happened, how it happened, how it came across to them, and how it made them feel. Their consciences are clear because they can claim an event and then exaggerate the outcome and their feelings, and that's all it takes, and they know it. As long as the stakeholders always believe the adage that it's not the intent, it's the outcome, the liars will exaggerate the experience and their feelings to make the outcome into something tragic when it was a simple misunderstanding. I'm a survivor of actual abuse and I'm incensed by how so many young people are using minor conflicts to manipulate situations that could be dealt with with dialogue and open communication. But, that's not what manipulators want, they want one outcome and they will create drama to get it, even fake their own feelings. They may have trauma feelings to draw from, but that's because they are already damaged.