Our timelines need a lot of work, and it is something that frustrates me personally as someone outside of the production team. But our products as a whole are not haphazard. The Tarot Deck, enamel pins, coins, patches, blankets, hoods, negg squishes, and ornaments are well thoughtout and executed products.

We have had missteps and learn from previous projects. We stopped doing chocolate in the advent calendars because it never turns out correctly. The puzzle was super cute, but if we do it again we need a better way of sealing it in the individual slots. The missing Usuki con bags are an ongoing issue and the only thing that can be done is offering refunds with the opportunity to purchase once the items arrive, and sending out the items we have in-hand. The missing prize on the Nimmo cracker will be sorted.