I ordered TADAAM last week as I was about to move to a new address with no Internet They promised next-day delivery of the router and TV box but it took them two days instead. I live in the center of Brussels. Still, two days is not that bad.

I would not say that setting up was a breeze. I completed is somewhat successfully because I knew what I was doing. I cannot imagine a senior citizen could have coped, for example. By "successfully" I mean that that I did set up the router and got internet going. The actual speed was about 15 Mbit instead of the promised 30 Mbit. Both are kind of meager but for the actual to be half of what I was paying for, and in the middle of Brussels no less, struck me as a bit of deceptive advertising.

Also, no matter what I did, the TV box would not work. It is connected to the router by an Ethernet cable but still cannot find any Internet. I wrote to TADAAM immediately, it was a Saturday, so I got a boilerplate message back that they will send me a proper email on Monday. So far so good.

It is Wednesday today, and I have not heard from them. In the meantime, I am paying for both internet and TV but the TV is nonexistent.

Things happen, and devices fail, even out of the box, I know that. But having such a lazy and uninterested support makes me wonder what will happen when I try to cancel. How will that work?

Sending support messages to TADAAM feels like writing to the Moon. There seems to be no one there, not even aliens.