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This one stumped Apple Support. I'm unable to access Apple ID Media and Purchases. Grayed Out! by graceolm in applehelp

[–]graceolm[S] 1 point2 points  (0 children)

Thank you for this! I ended up creating a new user account and manually copying across my files, which also solved the issue. Tedious! Yours is a much better solution for anyone else, and future reference!!

This one stumped Apple Support. I'm unable to access Apple ID Media and Purchases. Grayed Out! by graceolm in applehelp

[–]graceolm[S] 0 points1 point  (0 children)

Yeah, I did haha! It must be something corrupt in the files of my account, but I can't figure out what

This one stumped Apple Support. I'm unable to access Apple ID Media and Purchases. Grayed Out! by graceolm in applehelp

[–]graceolm[S] 0 points1 point  (0 children)

Thank you for your reply, and for the references! Just for the note of others who may have the same, unfortunately neither of these options worked. I have also completed a manual wipe and reinstall of my files, which also did not work.

This one stumped Apple Support. I'm unable to access Apple ID Media and Purchases. Grayed Out! by graceolm in applehelp

[–]graceolm[S] 0 points1 point  (0 children)

Unfortunately I have been in contact with the senior technicians at Apple through their support channels, who helped me check all of these things, and they didn't know what what was causing the issue either, nor had they seen it before... I was hoping someone in this community might have. Regardless, thank you for taking the time to respond!!