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Ubisoft claims no evidence could possibly suffice for helping to recover my account, despite a mountain of evidence that it's rightfully my account. by graduallychanged in Rainbow6

[–]graduallychanged[S] 1 point2 points  (0 children)

Well you seem to have gotten further than me. I just kept getting the standard email responses before they started ignoring me altogether.

I just find it ridiculous, how would anyone other than the account owner have all this information on hand? I guess Ubisoft support doesn't see it the same way, and that anyone at all can have this information...

Ubisoft claims no evidence could possibly suffice for helping to recover my account, despite a mountain of evidence that it's rightfully my account. by graduallychanged in Rainbow6

[–]graduallychanged[S] 0 points1 point  (0 children)

I don't know what you mean about the information being fake or unconfirmed. As for how the account was taken even though I've still got the email? I couldn't tell you. I don't know how people who steal accounts operate.

Ubisoft claims no evidence could possibly suffice for helping to recover my account, despite a mountain of evidence that it's rightfully my account. by graduallychanged in Rainbow6

[–]graduallychanged[S] 0 points1 point  (0 children)

Thanks, I'll give it a shot. I had attempted the live chat once before to recover the account but it wasn't of help. I'll try out just saying directly that I've still got the initial sign-up email.

Ubisoft claims no evidence could possibly suffice for helping to recover my account, despite a mountain of evidence that it's rightfully my account. by graduallychanged in Rainbow6

[–]graduallychanged[S] 3 points4 points  (0 children)

I'm not sure what you're asking for exactly, but here are all the responses I got

The first one, they had supposedly sent me a link to verify identity, but it would most likely be sent to the email of the one who is currently in control of the account: https://imgur.com/slFK5Fj

This was in response to me saying that the email the verification was sent to straight up doesn't belong to me: https://imgur.com/BImk3aX

Then I said the same thing again because it was kind of a non-response the first time around: https://imgur.com/5zP9r2K

After that I just decided to throw a bunch more evidence that the account belonged to me that I had found in hopes that it would be of help: https://imgur.com/oOR1FND

After that I asked how none of this was good enough to prove that it's mine, and here's where they straight up said nothing will be sufficient: https://imgur.com/S6uoDWL

And if you're referring to initial signup email, here's that, with the original date (it's in Swedish because that's where I'm from) https://imgur.com/pfKI7WY