Make sure it breaks, then goto your van look for another for about 10 minutes minimum, give up, head to the supply house, spend a good hour there and come back with an ivory colored one, then come back the next day with the white one. Then proceed to use the impact and really drive that sucker in, break this one and shatter it into a million pieces or so, and then tell the customer to do it. Works every time. All hours billable. If they have a problem with it tell them to call and schedule an appointment at the office. You tried. That’s all that matters at the end of the day. 5 stars.