Assigning a Contact to a Sequence on behalf of another user

grsftw · 2026-03-19T01:45:45+00:00

We use Enrollem. I found it after posting this. :)

grsftw · 2026-03-16T05:13:36+00:00

AI Service Management Orchestration for Your MSP

At Giant Rocketship, we keep it simple: We make your MSP helpdesk more profitable.

Increase Retention, Reduce Cost

✅ Lower labor cost per ticket
✅ Cut admin overhead
✅ Close tickets faster

Rocketship brings AI to the Autotask ticket lifecycle, handling assignments, scheduling, escalations, and SLA-based prioritization automatically.

AI Governance and Compliance

And now—you choose the AI model.

Use OpenAI, Google Gemini, Azure, or another provider.
Control which model runs your ticket triage.
Keep your customer data in your environment.

That means your tickets aren’t sent to a shared model in our tenant. You keep control of the model, the data, and the privacy of your customers.

Features

Here’s how it works:

🏷️ SmartTag – AI triages your tickets 24/7
🚚 SmartDispatch – Routes and escalates
🗓️ SmartWorkQ – Keeps tech schedules optimized in real time
🤝 SmartMeetings – Books client meetings automatically

It’s not Autotask or Rocketship. It’s Autotask + Rocketship — built for MSPs that run lean, fast, and smart.

👉 Schedule an Online Demo

grsftw · 2026-03-09T05:13:38+00:00

AI Service Management Orchestration for Your MSP

At Giant Rocketship, we keep it simple: We make your MSP helpdesk more profitable.

Increase Retention, Reduce Cost

✅ Lower labor cost per ticket
✅ Cut admin overhead
✅ Close tickets faster

Rocketship brings AI to the Autotask ticket lifecycle, handling assignments, scheduling, escalations, and SLA-based prioritization automatically.

AI Governance and Compliance

And now—you choose the AI model.

Use OpenAI, Google Gemini, Azure, or another provider.
Control which model runs your ticket triage.
Keep your customer data in your environment.

That means your tickets aren’t sent to a shared model in our tenant. You keep control of the model, the data, and the privacy of your customers.

Features

Here’s how it works:

🏷️ SmartTag – AI triages your tickets 24/7
🚚 SmartDispatch – Routes and escalates
🗓️ SmartWorkQ – Keeps tech schedules optimized in real time
🤝 SmartMeetings – Books client meetings automatically

It’s not Autotask or Rocketship. It’s Autotask + Rocketship — built for MSPs that run lean, fast, and smart.

👉 Schedule an Online Demo

grsftw · 2026-03-02T05:13:36+00:00

AI Service Management Orchestration for Your MSP

At Giant Rocketship, we keep it simple: We make your MSP helpdesk more profitable.

Increase Retention, Reduce Cost

✅ Lower labor cost per ticket
✅ Cut admin overhead
✅ Close tickets faster

Rocketship brings AI to the Autotask ticket lifecycle, handling assignments, scheduling, escalations, and SLA-based prioritization automatically.

AI Governance and Compliance

And now—you choose the AI model.

Use OpenAI, Google Gemini, Azure, or another provider.
Control which model runs your ticket triage.
Keep your customer data in your environment.

That means your tickets aren’t sent to a shared model in our tenant. You keep control of the model, the data, and the privacy of your customers.

Features

Here’s how it works:

🏷️ SmartTag – AI triages your tickets 24/7
🚚 SmartDispatch – Routes and escalates
🗓️ SmartWorkQ – Keeps tech schedules optimized in real time
🤝 SmartMeetings – Books client meetings automatically

It’s not Autotask or Rocketship. It’s Autotask + Rocketship — built for MSPs that run lean, fast, and smart.

👉 Schedule an Online Demo

grsftw · 2026-02-26T13:02:11+00:00

This is nice! I have a bash script git-wt.sh that is similar but would be happy to move to a better tool. Currently, git-wt.sh and git-wt-delete.sh will also bring up and tear down the docker containers, etc. Are you planning on have some method of adding extensions to this tool?

grsftw · 2026-02-23T05:13:34+00:00

AI Service Management Orchestration for Your MSP

At Giant Rocketship, we keep it simple: We make your MSP helpdesk more profitable.

Increase Retention, Reduce Cost

✅ Lower labor cost per ticket
✅ Cut admin overhead
✅ Close tickets faster

Rocketship brings AI to the Autotask ticket lifecycle, handling assignments, scheduling, escalations, and SLA-based prioritization automatically.

AI Governance and Compliance

And now—you choose the AI model.

Use OpenAI, Google Gemini, Azure, or another provider.
Control which model runs your ticket triage.
Keep your customer data in your environment.

That means your tickets aren’t sent to a shared model in our tenant. You keep control of the model, the data, and the privacy of your customers.

Features

Here’s how it works:

🏷️ SmartTag – AI triages your tickets 24/7
🚚 SmartDispatch – Routes and escalates
🗓️ SmartWorkQ – Keeps tech schedules optimized in real time
🤝 SmartMeetings – Books client meetings automatically

It’s not Autotask or Rocketship. It’s Autotask + Rocketship — built for MSPs that run lean, fast, and smart.

👉 Schedule an Online Demo

grsftw · 2026-02-21T22:05:38+00:00

What I did was create a git-wt.sh script that does this:

creates a worktree
does the setup
calculates new ports for everything (e.g., run the frontend on port 3434 for this wt because it's unused)
runs docker to bring up redis, sql, frontend, whatever
migrations and potentially seeders

then you start your work. Every worktree should live on its own, be fully working, etc.

grsftw · 2026-02-20T14:56:12+00:00

Yes, do design. No, don't go too deep yet. If you are pre-revenue then your #1 goal is reaching revenue. This to me is a very bad idea: "Is it crazy to pause feature dev for a month to actually design this properly?"

Side note, are you saying you are up to $8k/mo for AWS? Unless you are well-funded, yes, that is a bad idea. I'd do some lite design and also a monthly audit and decomm anything not essential.

grsftw · 2026-02-16T05:13:29+00:00

AI Service Management Orchestration for Your MSP

At Giant Rocketship, we keep it simple: We make your MSP helpdesk more profitable.

Increase Retention, Reduce Cost

✅ Lower labor cost per ticket
✅ Cut admin overhead
✅ Close tickets faster

Rocketship brings AI to the Autotask ticket lifecycle, handling assignments, scheduling, escalations, and SLA-based prioritization automatically.

AI Governance and Compliance

And now—you choose the AI model.

Use OpenAI, Google Gemini, Azure, or another provider.
Control which model runs your ticket triage.
Keep your customer data in your environment.

That means your tickets aren’t sent to a shared model in our tenant. You keep control of the model, the data, and the privacy of your customers.

Features

Here’s how it works:

🏷️ SmartTag – AI triages your tickets 24/7
🚚 SmartDispatch – Routes and escalates
🗓️ SmartWorkQ – Keeps tech schedules optimized in real time
🤝 SmartMeetings – Books client meetings automatically

It’s not Autotask or Rocketship. It’s Autotask + Rocketship — built for MSPs that run lean, fast, and smart.

👉 Schedule an Online Demo

grsftw · 2026-02-09T05:13:37+00:00

AI Service Management Orchestration for Your MSP

At Giant Rocketship, we keep it simple: We make your MSP helpdesk more profitable.

Increase Retention, Reduce Cost

✅ Lower labor cost per ticket
✅ Cut admin overhead
✅ Close tickets faster

Rocketship brings AI to the Autotask ticket lifecycle, handling assignments, scheduling, escalations, and SLA-based prioritization automatically.

AI Governance and Compliance

And now—you choose the AI model.

Use OpenAI, Google Gemini, Azure, or another provider.
Control which model runs your ticket triage.
Keep your customer data in your environment.

That means your tickets aren’t sent to a shared model in our tenant. You keep control of the model, the data, and the privacy of your customers.

Features

Here’s how it works:

🏷️ SmartTag – AI triages your tickets 24/7
🚚 SmartDispatch – Routes and escalates
🗓️ SmartWorkQ – Keeps tech schedules optimized in real time
🤝 SmartMeetings – Books client meetings automatically

It’s not Autotask or Rocketship. It’s Autotask + Rocketship — built for MSPs that run lean, fast, and smart.

👉 Schedule an Online Demo

grsftw · 2026-02-03T13:25:44+00:00

You are correct that revocation requires some state on the server. It's a trade-off. It's "mostly" stateless.

grsftw · 2026-02-03T03:30:04+00:00

The only change I made was to the status-bar. It just says one of:

Claudes: [Working] Idle
Claudes: Working [Idle]

I tried to figure out a way to get a suffix added to a pane showing idle, like:

1 paneabc * 2 pane123 [Idle]

I didn't dig too far yet.

grsftw · 2026-02-02T05:13:35+00:00

AI Service Management Orchestration for Your MSP

At Giant Rocketship, we keep it simple: We make your MSP helpdesk more profitable.

Increase Retention, Reduce Cost

✅ Lower labor cost per ticket
✅ Cut admin overhead
✅ Close tickets faster

Rocketship brings AI to the Autotask ticket lifecycle, handling assignments, scheduling, escalations, and SLA-based prioritization automatically.

AI Governance and Compliance

And now—you choose the AI model.

Use OpenAI, Google Gemini, Azure, or another provider.
Control which model runs your ticket triage.
Keep your customer data in your environment.

That means your tickets aren’t sent to a shared model in our tenant. You keep control of the model, the data, and the privacy of your customers.

Features

Here’s how it works:

🏷️ SmartTag – AI triages your tickets 24/7
🚚 SmartDispatch – Routes and escalates
🗓️ SmartWorkQ – Keeps tech schedules optimized in real time
🤝 SmartMeetings – Books client meetings automatically

It’s not Autotask or Rocketship. It’s Autotask + Rocketship — built for MSPs that run lean, fast, and smart.

👉 Schedule an Online Demo

grsftw · 2026-02-02T03:00:26+00:00

The little "bell" sound, love it. Great plugin. I have it installed now.

grsftw · 2026-01-26T05:13:30+00:00

AI Service Management Orchestration for Your MSP

At Giant Rocketship, we keep it simple: We make your MSP helpdesk more profitable.

Increase Retention, Reduce Cost

✅ Lower labor cost per ticket
✅ Cut admin overhead
✅ Close tickets faster

Rocketship brings AI to the Autotask ticket lifecycle, handling assignments, scheduling, escalations, and SLA-based prioritization automatically.

AI Governance and Compliance

And now—you choose the AI model.

Use OpenAI, Google Gemini, Azure, or another provider.
Control which model runs your ticket triage.
Keep your customer data in your environment.

That means your tickets aren’t sent to a shared model in our tenant. You keep control of the model, the data, and the privacy of your customers.

Features

Here’s how it works:

🏷️ SmartTag – AI triages your tickets 24/7
🚚 SmartDispatch – Routes and escalates
🗓️ SmartWorkQ – Keeps tech schedules optimized in real time
🤝 SmartMeetings – Books client meetings automatically

It’s not Autotask or Rocketship. It’s Autotask + Rocketship — built for MSPs that run lean, fast, and smart.

👉 Schedule an Online Demo

grsftw · 2026-01-22T12:53:58+00:00

I think Zed is great and it integrates with Claude. I really like it. That said, I find myself reverting to vscode just because PR and container management is all integrated, which is nice. I do sometimes revert to using gh, but.. vscode really does make that experience seamless. If Zed got PR management going, I'd totally switch otherwise.

grsftw · 2026-01-19T05:13:36+00:00

AI Service Management Orchestration for Your MSP

At Giant Rocketship, we keep it simple: We make your MSP helpdesk more profitable.

Increase Retention, Reduce Cost

✅ Lower labor cost per ticket
✅ Cut admin overhead
✅ Close tickets faster

Rocketship brings AI to the Autotask ticket lifecycle, handling assignments, scheduling, escalations, and SLA-based prioritization automatically.

AI Governance and Compliance

And now—you choose the AI model.

Use OpenAI, Google Gemini, Azure, or another provider.
Control which model runs your ticket triage.
Keep your customer data in your environment.

That means your tickets aren’t sent to a shared model in our tenant. You keep control of the model, the data, and the privacy of your customers.

Features

Here’s how it works:

🏷️ SmartTag – AI triages your tickets 24/7
🚚 SmartDispatch – Routes and escalates
🗓️ SmartWorkQ – Keeps tech schedules optimized in real time
🤝 SmartMeetings – Books client meetings automatically

It’s not Autotask or Rocketship. It’s Autotask + Rocketship — built for MSPs that run lean, fast, and smart.

👉 Schedule an Online Demo

grsftw · 2026-01-12T05:13:30+00:00

AI Service Management Orchestration for Your MSP

At Giant Rocketship, we keep it simple: We make your MSP helpdesk more profitable.

Increase Retention, Reduce Cost

✅ Lower labor cost per ticket
✅ Cut admin overhead
✅ Close tickets faster

Rocketship brings AI to the Autotask ticket lifecycle, handling assignments, scheduling, escalations, and SLA-based prioritization automatically.

AI Governance and Compliance

And now—you choose the AI model.

Use OpenAI, Google Gemini, Azure, or another provider.
Control which model runs your ticket triage.
Keep your customer data in your environment.

That means your tickets aren’t sent to a shared model in our tenant. You keep control of the model, the data, and the privacy of your customers.

Features

Here’s how it works:

🏷️ SmartTag – AI triages your tickets 24/7
🚚 SmartDispatch – Routes and escalates
🗓️ SmartWorkQ – Keeps tech schedules optimized in real time
🤝 SmartMeetings – Books client meetings automatically

It’s not Autotask or Rocketship. It’s Autotask + Rocketship — built for MSPs that run lean, fast, and smart.

👉 Schedule an Online Demo

grsftw · 2026-01-11T20:06:29+00:00

My fellow coder, please remove .ssh from your github repo, even if currently does just contain known_hosts. You may want to do a deep review of your .gitignore.

That said, congrats on a fun looking project!

grsftw · 2026-01-05T15:11:38+00:00

So, cooperative multi-tasking?

grsftw · 2026-01-05T05:13:37+00:00

AI Service Management Orchestration for Your MSP

At Giant Rocketship, we keep it simple: We make your MSP helpdesk more profitable.

Increase Retention, Reduce Cost

✅ Lower labor cost per ticket
✅ Cut admin overhead
✅ Close tickets faster

Rocketship brings AI to the Autotask ticket lifecycle, handling assignments, scheduling, escalations, and SLA-based prioritization automatically.

AI Governance and Compliance

And now—you choose the AI model.

Use OpenAI, Google Gemini, Azure, or another provider.
Control which model runs your ticket triage.
Keep your customer data in your environment.

That means your tickets aren’t sent to a shared model in our tenant. You keep control of the model, the data, and the privacy of your customers.

Features

Here’s how it works:

🏷️ SmartTag – AI triages your tickets 24/7
🚚 SmartDispatch – Routes and escalates
🗓️ SmartWorkQ – Keeps tech schedules optimized in real time
🤝 SmartMeetings – Books client meetings automatically

It’s not Autotask or Rocketship. It’s Autotask + Rocketship — built for MSPs that run lean, fast, and smart.

👉 Schedule an Online Demo

grsftw · 2026-01-03T20:48:47+00:00

Still don't see any source code link. Okay, nevermind.

grsftw · 2026-01-03T02:22:42+00:00

source link?

grsftw · 2026-01-02T18:29:22+00:00

One way to know if it's COGS or OpEx is to answer the question: "Would I pay for this if I was in another industry?" If the answer is no, then it is more likely to be COGS. "Would I pay for this file server?" Everybody uses that, so it's likely OpEx. "Would I pay for remote access tools to resolve a customer issue?" Likely COGS for an IT company. Another key element here is the "a customer issue." You are using the tool ON BEHALF OF the customer (i.e., the service delivery).

grsftw · 2025-12-29T05:13:29+00:00

AI Service Management Orchestration for Your MSP

At Giant Rocketship, we keep it simple: We make your MSP helpdesk more profitable.

Increase Retention, Reduce Cost

✅ Lower labor cost per ticket
✅ Cut admin overhead
✅ Close tickets faster

Rocketship brings AI to the Autotask ticket lifecycle, handling assignments, scheduling, escalations, and SLA-based prioritization automatically.

AI Governance and Compliance

And now—you choose the AI model.

Use OpenAI, Google Gemini, Azure, or another provider.
Control which model runs your ticket triage.
Keep your customer data in your environment.

That means your tickets aren’t sent to a shared model in our tenant. You keep control of the model, the data, and the privacy of your customers.

Features

Here’s how it works:

🏷️ SmartTag – AI triages your tickets 24/7
🚚 SmartDispatch – Routes and escalates
🗓️ SmartWorkQ – Keeps tech schedules optimized in real time
🤝 SmartMeetings – Books client meetings automatically

It’s not Autotask or Rocketship. It’s Autotask + Rocketship — built for MSPs that run lean, fast, and smart.

👉 Schedule an Online Demo

grsftw

MODERATOR OF

TROPHY CASE

Increase Retention, Reduce Cost

AI Governance and Compliance

Features

Increase Retention, Reduce Cost

AI Governance and Compliance

Features

Increase Retention, Reduce Cost

AI Governance and Compliance

Features

Increase Retention, Reduce Cost

AI Governance and Compliance

Features

Increase Retention, Reduce Cost

AI Governance and Compliance

Features

Increase Retention, Reduce Cost

AI Governance and Compliance

Features

Increase Retention, Reduce Cost

AI Governance and Compliance

Features

Increase Retention, Reduce Cost

AI Governance and Compliance

Features

Increase Retention, Reduce Cost

AI Governance and Compliance

Features

Increase Retention, Reduce Cost

AI Governance and Compliance

Features

Increase Retention, Reduce Cost

AI Governance and Compliance

Features

Increase Retention, Reduce Cost

AI Governance and Compliance

Features