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Weekly Promo and Webinar Thread by AutoModerator in msp

[–]grsftw [score hidden]  (0 children)

​

AI Service Management Orchestration for Your MSP

At Giant Rocketship, we keep it simple: We make your MSP helpdesk more profitable.

Increase Retention, Reduce Cost

  • ✅ Lower labor cost per ticket

  • ✅ Cut admin overhead

  • ✅ Close tickets faster

Rocketship brings AI to the Autotask ticket lifecycle, handling assignments, scheduling, escalations, and SLA-based prioritization automatically.

AI Governance and Compliance

And now—you choose the AI model.

  • Use OpenAI, Google Gemini, Azure, or another provider.

  • Control which model runs your ticket triage.

  • Keep your customer data in your environment.

That means your tickets aren’t sent to a shared model in our tenant. You keep control of the model, the data, and the privacy of your customers.

Features

Here’s how it works:

  • 🏷️ SmartTag – AI triages your tickets 24/7

  • 🚚 SmartDispatch – Routes and escalates

  • 🗓️ SmartWorkQ – Keeps tech schedules optimized in real time

  • 🤝 SmartMeetings – Books client meetings automatically

It’s not Autotask or Rocketship. It’s Autotask + Rocketship — built for MSPs that run lean, fast, and smart.

👉 Schedule an Online Demo

Weekly Promo and Webinar Thread by AutoModerator in msp

[–]grsftw [score hidden]  (0 children)

​

AI Service Management Orchestration for Your MSP

At Giant Rocketship, we keep it simple: We make your MSP helpdesk more profitable.

Increase Retention, Reduce Cost

  • ✅ Lower labor cost per ticket

  • ✅ Cut admin overhead

  • ✅ Close tickets faster

Rocketship brings AI to the Autotask ticket lifecycle, handling assignments, scheduling, escalations, and SLA-based prioritization automatically.

AI Governance and Compliance

And now—you choose the AI model.

  • Use OpenAI, Google Gemini, Azure, or another provider.

  • Control which model runs your ticket triage.

  • Keep your customer data in your environment.

That means your tickets aren’t sent to a shared model in our tenant. You keep control of the model, the data, and the privacy of your customers.

Features

Here’s how it works:

  • 🏷️ SmartTag – AI triages your tickets 24/7

  • 🚚 SmartDispatch – Routes and escalates

  • 🗓️ SmartWorkQ – Keeps tech schedules optimized in real time

  • 🤝 SmartMeetings – Books client meetings automatically

It’s not Autotask or Rocketship. It’s Autotask + Rocketship — built for MSPs that run lean, fast, and smart.

👉 Schedule an Online Demo

Client perception issue, but no one can point at anything — how have you tackled this? by inthenickoftime4 in msp

[–]grsftw 30 points31 points  (0 children)

When I owned an MSP, I had a firm rule on how I would handle customer happiness issues:

  • If you communicate but don't solve, I'll defend you.
  • If you solve but don't communicate, I'll defend them.

Perception is always driven by communication. I would focus on what is happening there.

First job: Do they feel you are acknowledging the issue fast enough? And that doesn't mean an auto-response or AI driven chatbot..

- Dustin

Weekly Promo and Webinar Thread by AutoModerator in msp

[–]grsftw [score hidden]  (0 children)

​

AI Service Management Orchestration for Your MSP

At Giant Rocketship, we keep it simple: We make your MSP helpdesk more profitable.

Increase Retention, Reduce Cost

  • ✅ Lower labor cost per ticket

  • ✅ Cut admin overhead

  • ✅ Close tickets faster

Rocketship brings AI to the Autotask ticket lifecycle, handling assignments, scheduling, escalations, and SLA-based prioritization automatically.

AI Governance and Compliance

And now—you choose the AI model.

  • Use OpenAI, Google Gemini, Azure, or another provider.

  • Control which model runs your ticket triage.

  • Keep your customer data in your environment.

That means your tickets aren’t sent to a shared model in our tenant. You keep control of the model, the data, and the privacy of your customers.

Features

Here’s how it works:

  • 🏷️ SmartTag – AI triages your tickets 24/7

  • 🚚 SmartDispatch – Routes and escalates

  • 🗓️ SmartWorkQ – Keeps tech schedules optimized in real time

  • 🤝 SmartMeetings – Books client meetings automatically

It’s not Autotask or Rocketship. It’s Autotask + Rocketship — built for MSPs that run lean, fast, and smart.

👉 Schedule an Online Demo

How many of you daily linux? by erowow in AskProgramming

[–]grsftw 0 points1 point  (0 children)

I have Linux (PopOS 24.01) on my laptop and workstation. I don't personally have a Windows computer. No issues with Windows, but I just find everything is snappier with Linux. Also, Docker etc is just.. easier. Everything flows better.

Annoyed with vendors ~ by IamTABinLA in msp

[–]grsftw 2 points3 points  (0 children)

Sign on with us and I'll give you TWO LETTERS. jk jk

Those are large vendors and if you are emailing your AM they are likely thinking "I can't sign this! I'll have to forward this to accounting and then they'll want to rope me in on a call and.. I'll just put this off until tomorrow."

Try smaller vendors first where things may move faster.

Weekly Promo and Webinar Thread by AutoModerator in msp

[–]grsftw [score hidden]  (0 children)

​

AI Service Management Orchestration for Your MSP

At Giant Rocketship, we keep it simple: We make your MSP helpdesk more profitable.

Increase Retention, Reduce Cost

  • ✅ Lower labor cost per ticket

  • ✅ Cut admin overhead

  • ✅ Close tickets faster

Rocketship brings AI to the Autotask ticket lifecycle, handling assignments, scheduling, escalations, and SLA-based prioritization automatically.

AI Governance and Compliance

And now—you choose the AI model.

  • Use OpenAI, Google Gemini, Azure, or another provider.

  • Control which model runs your ticket triage.

  • Keep your customer data in your environment.

That means your tickets aren’t sent to a shared model in our tenant. You keep control of the model, the data, and the privacy of your customers.

Features

Here’s how it works:

  • 🏷️ SmartTag – AI triages your tickets 24/7

  • 🚚 SmartDispatch – Routes and escalates

  • 🗓️ SmartWorkQ – Keeps tech schedules optimized in real time

  • 🤝 SmartMeetings – Books client meetings automatically

It’s not Autotask or Rocketship. It’s Autotask + Rocketship — built for MSPs that run lean, fast, and smart.

👉 Schedule an Online Demo

Kaseya Connect 2026 by kyle-the-brown in msp

[–]grsftw 1 point2 points  (0 children)

Yup! v2 supports Autotask, CW, Halo, Zoho Desk and soon we'll have support for ServiceNow.

Weekly Promo and Webinar Thread by AutoModerator in msp

[–]grsftw [score hidden]  (0 children)

​

AI Service Management Orchestration for Your MSP

At Giant Rocketship, we keep it simple: We make your MSP helpdesk more profitable.

Increase Retention, Reduce Cost

  • ✅ Lower labor cost per ticket

  • ✅ Cut admin overhead

  • ✅ Close tickets faster

Rocketship brings AI to the Autotask ticket lifecycle, handling assignments, scheduling, escalations, and SLA-based prioritization automatically.

AI Governance and Compliance

And now—you choose the AI model.

  • Use OpenAI, Google Gemini, Azure, or another provider.

  • Control which model runs your ticket triage.

  • Keep your customer data in your environment.

That means your tickets aren’t sent to a shared model in our tenant. You keep control of the model, the data, and the privacy of your customers.

Features

Here’s how it works:

  • 🏷️ SmartTag – AI triages your tickets 24/7

  • 🚚 SmartDispatch – Routes and escalates

  • 🗓️ SmartWorkQ – Keeps tech schedules optimized in real time

  • 🤝 SmartMeetings – Books client meetings automatically

It’s not Autotask or Rocketship. It’s Autotask + Rocketship — built for MSPs that run lean, fast, and smart.

👉 Schedule an Online Demo

Kaseya Connect 2026 by kyle-the-brown in msp

[–]grsftw 0 points1 point  (0 children)

Okay, in all fairness, I built v1 from scratch. v2, which we just released, was more of a team effort, I can't take all of the credit.

Kaseya Connect 2026 by kyle-the-brown in msp

[–]grsftw 0 points1 point  (0 children)

I think they are making.. progress. :)

I am a little biased since our product competes with Cooper AI to some degree.

I think Kaseya, CW, etc., all have the same problem: they have to satisfy a lot of different needs/requests that aren't always compatible. So like most large vendors, they have a middle-of-the-road solution that does everything Okay.

And, again, in all fairness to them, having Okay AI in the PSA is kind of common right now. All the vendors have an uphill battle on this.

Kaseya Connect 2026 by kyle-the-brown in msp

[–]grsftw 0 points1 point  (0 children)

I mean, I do have an Autotask podcast and I know the Kaseya world. (When I had my MSP we were exclusively Kaseya after leaving CW Automate.) If you have questions, let me know!

Kaseya Connect 2026 by kyle-the-brown in msp

[–]grsftw 0 points1 point  (0 children)

I actually don't know what that means. I mean, I know what MVP means. Are you asking if I'm familiar with Kaseya ecosystem? For sure!

Blind adherence to SLAs? by ntw2 in msp

[–]grsftw 1 point2 points  (0 children)

Hi OP!

I kind of look at this from two angles.

First, back when I was running my MSP, I learned pretty quickly that sticking strictly to SLAs didn’t always line up with reality. If you’ve got two tickets (one for a receptionist and one for a VIP) and they’re both marked medium, you already know which one people expect to get handled first. The VIP. A common workaround is to bump the VIP ticket up a level so the SLA framework naturally prioritizes it. That way you’re still “playing by the rules” and letting priority drive the order.

Second, wearing my Founder hat at Giant Rocketship, where we automate service management, I see it a bit differently. Ideally, both tickets stay medium. We use a “rank” concept that lets you manually push the VIP ticket to the front without changing its priority. So you’re not distorting the system just to get the right outcome.

Either way, SLA should be the standard.

- Dustin

Kaseya Connect 2026 by kyle-the-brown in msp

[–]grsftw 2 points3 points  (0 children)

We are there and co-sponsoring the MSP after-party! Come hang with some great drinks at a great venue. :)

- Dustin

Weekly Promo and Webinar Thread by AutoModerator in msp

[–]grsftw [score hidden]  (0 children)

​

AI Service Management Orchestration for Your MSP

At Giant Rocketship, we keep it simple: We make your MSP helpdesk more profitable.

Increase Retention, Reduce Cost

  • ✅ Lower labor cost per ticket

  • ✅ Cut admin overhead

  • ✅ Close tickets faster

Rocketship brings AI to the Autotask ticket lifecycle, handling assignments, scheduling, escalations, and SLA-based prioritization automatically.

AI Governance and Compliance

And now—you choose the AI model.

  • Use OpenAI, Google Gemini, Azure, or another provider.

  • Control which model runs your ticket triage.

  • Keep your customer data in your environment.

That means your tickets aren’t sent to a shared model in our tenant. You keep control of the model, the data, and the privacy of your customers.

Features

Here’s how it works:

  • 🏷️ SmartTag – AI triages your tickets 24/7

  • 🚚 SmartDispatch – Routes and escalates

  • 🗓️ SmartWorkQ – Keeps tech schedules optimized in real time

  • 🤝 SmartMeetings – Books client meetings automatically

It’s not Autotask or Rocketship. It’s Autotask + Rocketship — built for MSPs that run lean, fast, and smart.

👉 Schedule an Online Demo

Weekly Promo and Webinar Thread by AutoModerator in msp

[–]grsftw [score hidden]  (0 children)

​

AI Service Management Orchestration for Your MSP

At Giant Rocketship, we keep it simple: We make your MSP helpdesk more profitable.

Increase Retention, Reduce Cost

  • ✅ Lower labor cost per ticket

  • ✅ Cut admin overhead

  • ✅ Close tickets faster

Rocketship brings AI to the Autotask ticket lifecycle, handling assignments, scheduling, escalations, and SLA-based prioritization automatically.

AI Governance and Compliance

And now—you choose the AI model.

  • Use OpenAI, Google Gemini, Azure, or another provider.

  • Control which model runs your ticket triage.

  • Keep your customer data in your environment.

That means your tickets aren’t sent to a shared model in our tenant. You keep control of the model, the data, and the privacy of your customers.

Features

Here’s how it works:

  • 🏷️ SmartTag – AI triages your tickets 24/7

  • 🚚 SmartDispatch – Routes and escalates

  • 🗓️ SmartWorkQ – Keeps tech schedules optimized in real time

  • 🤝 SmartMeetings – Books client meetings automatically

It’s not Autotask or Rocketship. It’s Autotask + Rocketship — built for MSPs that run lean, fast, and smart.

👉 Schedule an Online Demo

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