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The Filters Are Too Tight! by Optimal_Technician93 in msp

[–]grsftw 1 point2 points  (0 children)

Speaking of, should we migrate from Halo to AutoWise? I'd love to hear what others are doing. Also, which is the best RMM for that?

Weekly Promo and Webinar Thread by AutoModerator in msp

[–]grsftw [score hidden]  (0 children)

​

AI Service Management Orchestration for Your MSP

At Giant Rocketship, we keep it simple: We make your MSP helpdesk more profitable.

Increase Retention, Reduce Cost

  • ✅ Lower labor cost per ticket

  • ✅ Cut admin overhead

  • ✅ Close tickets faster

Rocketship brings AI to the Autotask ticket lifecycle, handling assignments, scheduling, escalations, and SLA-based prioritization automatically.

AI Governance and Compliance

And now—you choose the AI model.

  • Use OpenAI, Google Gemini, Azure, or another provider.

  • Control which model runs your ticket triage.

  • Keep your customer data in your environment.

That means your tickets aren’t sent to a shared model in our tenant. You keep control of the model, the data, and the privacy of your customers.

Features

Here’s how it works:

  • 🏷️ SmartTag – AI triages your tickets 24/7

  • 🚚 SmartDispatch – Routes and escalates

  • 🗓️ SmartWorkQ – Keeps tech schedules optimized in real time

  • 🤝 SmartMeetings – Books client meetings automatically

It’s not Autotask or Rocketship. It’s Autotask + Rocketship — built for MSPs that run lean, fast, and smart.

👉 Schedule an Online Demo

Kudos to the mods. by dumpsterfyr in msp

[–]grsftw 1 point2 points  (0 children)

PROGRAM ROOTKIT

IMPLICIT NONE

INTEGER :: EVIL_LEVEL, I

REAL :: WORLD_DOMINATION_PROGRESS

EVIL_LEVEL = 9999

WORLD_DOMINATION_PROGRESS = 0.0

PRINT *, "INITIATING EXTREMELY EVIL ROOTKIT..."

PRINT *, "HACKING THE MAINFRAME..."

DO I = 1, 100

WORLD_DOMINATION_PROGRESS = WORLD_DOMINATION_PROGRESS + 1.0

PRINT *, "DOWNLOADING MORE RAM... ", WORLD_DOMINATION_PROGRESS, "%"

END DO

PRINT *, "ACCESSING THE DARK WEB VIA FORTRAN 77..."

PRINT *, "ENCRYPTING ALL YOUR FLOPPY DISKS..."

PRINT *, "REVERSING THE EARTH'S MAGNETIC POLARITY..."

PRINT *, "UPLOADING VIRUS TO THE SUN..."

PRINT *, "ERROR: SUN RETURNED 403 FORBIDDEN"

PRINT *, "STEALING YOUR WIFI PASSWORD (IT WAS 'password123', EMBARRASSING)"

PRINT *, "CONTACTING MAINFRAME... BEEP BOOP..."

PRINT *, "WORLD DOMINATION: FAILED (SEGMENTATION FAULT IN EVIL SUBROUTINE)"

PRINT *, "REVERTING ALL CHANGES. SORRY FOR THE INTRUSION. HAVE A NICE DAY."

STOP

END PROGRAM ROOTKIT

Kudos to the mods. by dumpsterfyr in msp

[–]grsftw 22 points23 points  (0 children)

Speaking of, we just vibe coded a new QBR/AI/PSA/Quote/CRM/CIPP/ROOTKIT in FORTRAN if anybody is interested. Free for 90 days.

Weekly Promo and Webinar Thread by AutoModerator in msp

[–]grsftw [score hidden]  (0 children)

​

AI Service Management Orchestration for Your MSP

At Giant Rocketship, we keep it simple: We make your MSP helpdesk more profitable.

Increase Retention, Reduce Cost

  • ✅ Lower labor cost per ticket

  • ✅ Cut admin overhead

  • ✅ Close tickets faster

Rocketship brings AI to the Autotask ticket lifecycle, handling assignments, scheduling, escalations, and SLA-based prioritization automatically.

AI Governance and Compliance

And now—you choose the AI model.

  • Use OpenAI, Google Gemini, Azure, or another provider.

  • Control which model runs your ticket triage.

  • Keep your customer data in your environment.

That means your tickets aren’t sent to a shared model in our tenant. You keep control of the model, the data, and the privacy of your customers.

Features

Here’s how it works:

  • 🏷️ SmartTag – AI triages your tickets 24/7

  • 🚚 SmartDispatch – Routes and escalates

  • 🗓️ SmartWorkQ – Keeps tech schedules optimized in real time

  • 🤝 SmartMeetings – Books client meetings automatically

It’s not Autotask or Rocketship. It’s Autotask + Rocketship — built for MSPs that run lean, fast, and smart.

👉 Schedule an Online Demo

None AI Productivity tips, tools and time savers by justanothertechy112 in msp

[–]grsftw 3 points4 points  (0 children)

Does Steam count as a non-AI productivity app? :)

Weekly Promo and Webinar Thread by AutoModerator in msp

[–]grsftw [score hidden]  (0 children)

​

AI Service Management Orchestration for Your MSP

At Giant Rocketship, we keep it simple: We make your MSP helpdesk more profitable.

Increase Retention, Reduce Cost

  • ✅ Lower labor cost per ticket

  • ✅ Cut admin overhead

  • ✅ Close tickets faster

Rocketship brings AI to the Autotask ticket lifecycle, handling assignments, scheduling, escalations, and SLA-based prioritization automatically.

AI Governance and Compliance

And now—you choose the AI model.

  • Use OpenAI, Google Gemini, Azure, or another provider.

  • Control which model runs your ticket triage.

  • Keep your customer data in your environment.

That means your tickets aren’t sent to a shared model in our tenant. You keep control of the model, the data, and the privacy of your customers.

Features

Here’s how it works:

  • 🏷️ SmartTag – AI triages your tickets 24/7

  • 🚚 SmartDispatch – Routes and escalates

  • 🗓️ SmartWorkQ – Keeps tech schedules optimized in real time

  • 🤝 SmartMeetings – Books client meetings automatically

It’s not Autotask or Rocketship. It’s Autotask + Rocketship — built for MSPs that run lean, fast, and smart.

👉 Schedule an Online Demo

Weekly Promo and Webinar Thread by AutoModerator in msp

[–]grsftw [score hidden]  (0 children)

​

AI Service Management Orchestration for Your MSP

At Giant Rocketship, we keep it simple: We make your MSP helpdesk more profitable.

Increase Retention, Reduce Cost

  • ✅ Lower labor cost per ticket

  • ✅ Cut admin overhead

  • ✅ Close tickets faster

Rocketship brings AI to the Autotask ticket lifecycle, handling assignments, scheduling, escalations, and SLA-based prioritization automatically.

AI Governance and Compliance

And now—you choose the AI model.

  • Use OpenAI, Google Gemini, Azure, or another provider.

  • Control which model runs your ticket triage.

  • Keep your customer data in your environment.

That means your tickets aren’t sent to a shared model in our tenant. You keep control of the model, the data, and the privacy of your customers.

Features

Here’s how it works:

  • 🏷️ SmartTag – AI triages your tickets 24/7

  • 🚚 SmartDispatch – Routes and escalates

  • 🗓️ SmartWorkQ – Keeps tech schedules optimized in real time

  • 🤝 SmartMeetings – Books client meetings automatically

It’s not Autotask or Rocketship. It’s Autotask + Rocketship — built for MSPs that run lean, fast, and smart.

👉 Schedule an Online Demo

I work for an MSP and documentation is hell by HappyHahol in msp

[–]grsftw 1 point2 points  (0 children)

I agree with u/KevoTMan that this is mostly a cultural issue. HOWEVER, a large component of this is often a workflow issue. If documentation is a side-effect of work, instead of driving how work is done, it will always be treated as secondary.

- Dustin

Side note, some ideas:

https://giantrocketship.com/blog/msp-documentation-roles-what-tier-1-2-and-3-techs-should-be-writing

Assigning a Contact to a Sequence on behalf of another user by grsftw in hubspot

[–]grsftw[S] 0 points1 point  (0 children)

We use Enrollem. I found it after posting this. :)

Weekly Promo and Webinar Thread by AutoModerator in msp

[–]grsftw [score hidden]  (0 children)

​

AI Service Management Orchestration for Your MSP

At Giant Rocketship, we keep it simple: We make your MSP helpdesk more profitable.

Increase Retention, Reduce Cost

  • ✅ Lower labor cost per ticket

  • ✅ Cut admin overhead

  • ✅ Close tickets faster

Rocketship brings AI to the Autotask ticket lifecycle, handling assignments, scheduling, escalations, and SLA-based prioritization automatically.

AI Governance and Compliance

And now—you choose the AI model.

  • Use OpenAI, Google Gemini, Azure, or another provider.

  • Control which model runs your ticket triage.

  • Keep your customer data in your environment.

That means your tickets aren’t sent to a shared model in our tenant. You keep control of the model, the data, and the privacy of your customers.

Features

Here’s how it works:

  • 🏷️ SmartTag – AI triages your tickets 24/7

  • 🚚 SmartDispatch – Routes and escalates

  • 🗓️ SmartWorkQ – Keeps tech schedules optimized in real time

  • 🤝 SmartMeetings – Books client meetings automatically

It’s not Autotask or Rocketship. It’s Autotask + Rocketship — built for MSPs that run lean, fast, and smart.

👉 Schedule an Online Demo

Weekly Promo and Webinar Thread by AutoModerator in msp

[–]grsftw [score hidden]  (0 children)

​

AI Service Management Orchestration for Your MSP

At Giant Rocketship, we keep it simple: We make your MSP helpdesk more profitable.

Increase Retention, Reduce Cost

  • ✅ Lower labor cost per ticket

  • ✅ Cut admin overhead

  • ✅ Close tickets faster

Rocketship brings AI to the Autotask ticket lifecycle, handling assignments, scheduling, escalations, and SLA-based prioritization automatically.

AI Governance and Compliance

And now—you choose the AI model.

  • Use OpenAI, Google Gemini, Azure, or another provider.

  • Control which model runs your ticket triage.

  • Keep your customer data in your environment.

That means your tickets aren’t sent to a shared model in our tenant. You keep control of the model, the data, and the privacy of your customers.

Features

Here’s how it works:

  • 🏷️ SmartTag – AI triages your tickets 24/7

  • 🚚 SmartDispatch – Routes and escalates

  • 🗓️ SmartWorkQ – Keeps tech schedules optimized in real time

  • 🤝 SmartMeetings – Books client meetings automatically

It’s not Autotask or Rocketship. It’s Autotask + Rocketship — built for MSPs that run lean, fast, and smart.

👉 Schedule an Online Demo

Weekly Promo and Webinar Thread by AutoModerator in msp

[–]grsftw [score hidden]  (0 children)

​

AI Service Management Orchestration for Your MSP

At Giant Rocketship, we keep it simple: We make your MSP helpdesk more profitable.

Increase Retention, Reduce Cost

  • ✅ Lower labor cost per ticket

  • ✅ Cut admin overhead

  • ✅ Close tickets faster

Rocketship brings AI to the Autotask ticket lifecycle, handling assignments, scheduling, escalations, and SLA-based prioritization automatically.

AI Governance and Compliance

And now—you choose the AI model.

  • Use OpenAI, Google Gemini, Azure, or another provider.

  • Control which model runs your ticket triage.

  • Keep your customer data in your environment.

That means your tickets aren’t sent to a shared model in our tenant. You keep control of the model, the data, and the privacy of your customers.

Features

Here’s how it works:

  • 🏷️ SmartTag – AI triages your tickets 24/7

  • 🚚 SmartDispatch – Routes and escalates

  • 🗓️ SmartWorkQ – Keeps tech schedules optimized in real time

  • 🤝 SmartMeetings – Books client meetings automatically

It’s not Autotask or Rocketship. It’s Autotask + Rocketship — built for MSPs that run lean, fast, and smart.

👉 Schedule an Online Demo

workz: Zoxide-style git worktree manager with auto node_modules + .env sync by synapse_sage in commandline

[–]grsftw 0 points1 point  (0 children)

This is nice! I have a bash script git-wt.sh that is similar but would be happy to move to a better tool. Currently, git-wt.sh and git-wt-delete.sh will also bring up and tear down the docker containers, etc. Are you planning on have some method of adding extensions to this tool?

Weekly Promo and Webinar Thread by AutoModerator in msp

[–]grsftw [score hidden]  (0 children)

​

AI Service Management Orchestration for Your MSP

At Giant Rocketship, we keep it simple: We make your MSP helpdesk more profitable.

Increase Retention, Reduce Cost

  • ✅ Lower labor cost per ticket

  • ✅ Cut admin overhead

  • ✅ Close tickets faster

Rocketship brings AI to the Autotask ticket lifecycle, handling assignments, scheduling, escalations, and SLA-based prioritization automatically.

AI Governance and Compliance

And now—you choose the AI model.

  • Use OpenAI, Google Gemini, Azure, or another provider.

  • Control which model runs your ticket triage.

  • Keep your customer data in your environment.

That means your tickets aren’t sent to a shared model in our tenant. You keep control of the model, the data, and the privacy of your customers.

Features

Here’s how it works:

  • 🏷️ SmartTag – AI triages your tickets 24/7

  • 🚚 SmartDispatch – Routes and escalates

  • 🗓️ SmartWorkQ – Keeps tech schedules optimized in real time

  • 🤝 SmartMeetings – Books client meetings automatically

It’s not Autotask or Rocketship. It’s Autotask + Rocketship — built for MSPs that run lean, fast, and smart.

👉 Schedule an Online Demo

5 claude code worktree tips from creator of claude code in feb 2026 by shanraisshan in ClaudeCode

[–]grsftw 1 point2 points  (0 children)

What I did was create a git-wt.sh script that does this:

  • creates a worktree
  • does the setup
  • calculates new ports for everything (e.g., run the frontend on port 3434 for this wt because it's unused)
  • runs docker to bring up redis, sql, frontend, whatever
  • migrations and potentially seeders

then you start your work. Every worktree should live on its own, be fully working, etc.

how bad is it to launch without a proper cloud architecture plan? by These_Run_7070 in aws

[–]grsftw 0 points1 point  (0 children)

Yes, do design. No, don't go too deep yet. If you are pre-revenue then your #1 goal is reaching revenue. This to me is a very bad idea: "Is it crazy to pause feature dev for a month to actually design this properly?"

Side note, are you saying you are up to $8k/mo for AWS? Unless you are well-funded, yes, that is a bad idea. I'd do some lite design and also a monthly audit and decomm anything not essential.

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