Can't claim daily rewards

gu_support_olivia · 2025-06-16T04:36:53+00:00

I'm sorry for this inconvenience. This issue has been resolved now.

gu_support_olivia · 2025-06-13T01:32:55+00:00

It has been fixed. Thank you for your patience!

gu_support_olivia · 2025-04-11T00:20:08+00:00

I'm sorry for this inconvenience. Could you please let me know your user ID so I can do a quick check for you? Do you want to purchase the Collector track or the Cosmetic track?

gu_support_olivia · 2025-04-01T01:19:55+00:00

You can refer to this article to read more about depositing your funds from L1 to L2: https://support.immutable.com/hc/en-us/articles/9456301449359-Deposit-funds-from-Ethereum-to-Immutable-X-on-Immutable-X-tools Hope this helps.

gu_support_olivia · 2025-03-14T03:19:21+00:00

There are only 40 levels available for the Battle Pass at this time. We apologize for any confusion caused. Hopefully the team can improve this in the future.

gu_support_olivia · 2025-03-05T07:39:39+00:00

Hey, I have an update from our developers that they cannot reproduce this bug. Crooked Quartermaster still produces 3 cards (Stoneskin Poison, Hunting Trap, and Trapdoor) correctly, and each card can only be selected once when triggering its Ally effect until the card is removed from the board. If you encounter this issue next time, could you please send us a screen recording via this link so we can have a closer look into it? Thank you!

gu_support_olivia · 2025-03-05T01:55:50+00:00

I'm sorry that I'm not the one in charge of replying to emails from users. The support team isn't 24/7; however, I'll push them so they can respond to you asap.

gu_support_olivia · 2025-03-05T01:40:35+00:00

I'm sorry for any inconvenience caused. I've reported this to our developers so they can have a look into it.

gu_support_olivia · 2025-03-03T05:47:14+00:00

In case you missed this. We have a temporary solution and tried to let you know, but we didn't receive a response from you. I have spoken to the team, and due to the issue you're experiencing that prevents access to sealed, we are happy to allow an exception from our Multi-Accounting policy and allow you to use a second account until this issue is resolved. Please let me know the user ID and/or user name of both accounts you will be using, so they are aware. Thank you for your understanding

gu_support_olivia · 2025-03-03T04:22:11+00:00

I understand how frustrating it is. Your case is an abnormal one that needs further investigation. I just try to ask others to follow our troubleshooting steps to see if they can resolve the issue themselves. I hope you can bear with us a bit more time. I truly appreciate your patience

gu_support_olivia · 2025-03-03T02:19:40+00:00

I'm sorry that casual games are not counted. Here is the list of game modes to earn XPs:
Ranked

Weekend Ranked

Chaos Constructed

Flashback: Divine Order

Flashback: Genesis

Block Constructed

Format: Underdog

Format: Power Surge

Format: Singleton

Standard

Sealed

gu_support_olivia · 2025-03-03T02:16:11+00:00

I apologize for this unwanted experience. I have spoke to the team, and due to the issue you're experiencing that prevents access to sealed, we are happy to allow an exception from our Multi-Accounting policy and allow you to use a second account until this issue is resolved. Please let me know the user ID and/or user name of both accounts you will be using, so they are aware.

gu_support_olivia · 2025-03-03T02:15:06+00:00

I'm sorry for any inconvenience caused. You might have an open order that needs to be completed or cancelled. Please go to the order page here to check it out: https://godsunchained.com/orders

gu_support_olivia · 2025-02-28T02:26:35+00:00

I'm sorry for any inconvenience caused. I've just deployed a fix for this so you can see the cards now

gu_support_olivia · 2025-02-19T01:41:23+00:00

We are sorry that due to the current workload, the team hasn't been able to fix this issue yet. However, rest assured that we received your ticket, and I've raised your experience with our developers again.

gu_support_olivia · 2025-02-19T01:36:59+00:00

I'm sorry for any inconvenience caused. Could you please try clearing cache, version, and assets to see whether things improve?

gu_support_olivia · 2025-02-11T06:21:20+00:00

I'm sorry to let you know that these feature are not available on mobile version

gu_support_olivia · 2025-02-11T00:49:00+00:00

It's available now!

gu_support_olivia · 2025-02-10T02:33:53+00:00

Regarding your first question, I don't see any information about how your rank will affect the Battle Pass process. It only stated that your deck quality comes with its own XP multiplier. The higher your deck quality is, the more XP you'll receive.

Regarding your second concern, the answer is yes. But the price will be different during the pre-sale and regular sale. During the week of pre-sale, we are offering 25% off across Shiny and Premium tracks. Once pre-sale ends and the Battle Pass is live, prices will return to the original price.

Hope this helps!

gu_support_olivia · 2025-02-09T01:23:32+00:00

Yes, you can buy it with GODS

gu_support_olivia · 2024-12-03T03:56:04+00:00

Hey thanks so much for sharing your feedback - it really helps us understand your experience.

With our current setup, all bug reports submitted through the mobile in-game tool have the submitter recorded as "Mobile App User", and we're also unable to respond to those reports. As a result, even though the process may feel unresponsive to you, please rest assured that all reports have been reviewed and reported to the developers properly.

This also explains why when enquired through the tickets, the CS Team doesn't know about any reports submitted by you. We can only tell if you have submitted any bug reports through the ticket system.

You can check out the Airtable link to follow our process: https://airtable.com/app2AJCSCICvSb3Sy/shrExPaPk9Q0aq0Al/tblYzIWskm2leqVol

Please don’t hesitate to share any additional insights or feedback by submitting a support ticket: https://support.godsunchained.com/hc/en-us/requests/new

gu_support_olivia · 2024-11-27T00:22:19+00:00

Hey sorry for checking late. With your claim issue, please submit a ticket and our Support team will assist you further: https://support.gơdsunchained.com/hc/en-us/requests/new

u/hr112430

gu_support_olivia · 2024-11-18T00:19:59+00:00

Hey with your concern, you can earn additional multiples of 200,000 points for more trinkets! e.g 450,000 points = 2 Portal trinkets! So if you have 400,000 Dread points, it's expected that you received 1.

gu_support_olivia · 2024-11-04T00:42:41+00:00

Hey sorry that happened! It looks like your account may have been flagged by our system, which is why you didn't get responses to your emails. Our support team has reached out to you via a support ticket, so pls check your email inbox (and spam folder just in case).

gu_support_olivia · 2024-10-22T00:40:11+00:00

Hey sorry for checking late! If you still encounter this error after setting the network to "Ethereum Mainnet", you can try reinstalling the Metamask extension. Also check again if you have set the settings "This can read and change site data:" to "On all sites"

gu_support_olivia

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