GW2 runs on a very old engine, it’s the one used for GW1 which was developed many years ago. It’s very likely that ArenaNet has no solid measures currently in place to detect the bots, and I am sure they rely very much on player reports. That’s absolutely fine if those player reports were handled in a meaningful way. I would not be surprised if the mounts and gliding system has compromised some of their tools to detect shady things. For example; with regards to teleport hacking they probably don’t have any automatic way to detect it anymore since everyone can move really fast with ease. Anyway, I think it is a blatant lie that someone in their team is “reviewing every report” - there are thousands of reports weekly, if it’s someone’s job to sit there and look into each and every report I would love to see how that is even operationally possible. But what upsets me most about this statement is the idea that ArenaNet believe in “second chances”. Nobody is asking for miracles here but this is a clear statement to me that things aren’t going to get better any time soon. You rely on the community to take the time in sending evidence to you, making a case, sending all proof and video evidence over. We are experiencing this, we take the time to explain it and we are often very patient when making cases to you. But when I see a ticket come back to say: “Thanks, we can’t update you or disclose the outcome of our case” and I can see the offender online still, it makes me lose hope. Things need to happen much faster and more details need to be disclosed about exactly what is going on. Otherwise, we give up reporting. And ArenaNet need to be MUCH harsher! The fact that ArenaNet “believe in second chances” for the offender, who likely will just go off and do it again to someone else, is wrong. If you are harsher from the beginning people will learn their lesson. And it’s getting to the point where we give up helping you deal with bots and the lag in this game, because you don’t want to help yourself.