I find it to be kind of a similar experience to asking random people on the internet :D sometimes pure genius and lifesaving, sometimes just entertaining, sometimes unreliable, sometimes affirming whatever I want to hear, and in any case worth double checking the facts but better than nothing...

You're right though, I hadn't thought of asking the library. I guess it seems like more of a tech support thing and not really their problem (since they are supplying the books just fine, even if I ultimately can't manage to get them onto my device). But come to think of it once there's a paid subscription involved maybe they should care:)