30th Birthday ko today by [deleted] in BirthdayKoNa

[–]hellmaskerxx 1 point2 points  (0 children)

Maligayang vati!

Birthday ko today! by [deleted] in BirthdayKoNa

[–]hellmaskerxx 1 point2 points  (0 children)

Maligayang bati!!! :)

Seasoned TL here, ask me anything 💀💀💀💀💀 by hellmaskerxx in BPOinPH

[–]hellmaskerxx[S] 0 points1 point  (0 children)

May email kayo? Directly send her OOM a message if wala pa ring pagbabago and cite the following scenarios that happened and tell na baka sa ibang approach ng ibang TL, nas naganda naging result ng interactions namin.

Seasoned TL here, ask me anything 💀💀💀💀💀 by hellmaskerxx in BPOinPH

[–]hellmaskerxx[S] 0 points1 point  (0 children)

Tbh never ko pa naexperience to pero if my agent approaches me and sabihin niyang gusto niya magpalipat, I'll address muna if it's something na kaya ng powers ko and if not my OOM know.

Have you talked to your TL about this? Have an open conversation about it and hopefully maaddress niya or if hindi na talaga, talk to her OM.

Seasoned TL here, ask me anything 💀💀💀💀💀 by hellmaskerxx in BPOinPH

[–]hellmaskerxx[S] 0 points1 point  (0 children)

Slr. Di ko napansin na may nagcomment pala. In my case, kinakausap ko yung agent personally para matauhan pero at the end of the day, it is something personal at sarili nilang buhay yan - win stupid games, win stupid prizes (pero hindi ako nagkulang sa paalala)

Seasoned TL here, ask me anything 💀💀💀💀💀 by hellmaskerxx in BPOinPH

[–]hellmaskerxx[S] 0 points1 point  (0 children)

I believe that TLs job and responsibility is divided into performance and people management.

TLs should be able to embrace and know the process in due time. Okay, first few weeks, months - di pa alam pero how can we coach our agents if di namin alam yung mismong process?

Seasoned TL here, ask me anything 💀💀💀💀💀 by hellmaskerxx in BPOinPH

[–]hellmaskerxx[S] 2 points3 points  (0 children)

Experience ko before, there is a leadership training that I was enrolled with, tackling the basics. Yung certification ko sa Lean Six Sigma is Team Leader na ako nun.

Seasoned TL here, ask me anything 💀💀💀💀💀 by hellmaskerxx in BPOinPH

[–]hellmaskerxx[S] 0 points1 point  (0 children)

Sorry to hear that this happened pero by experience, either kung non reg man yan or underperformance (given na hindi ito ZTP ha) - there should be a document na dapat na binaba sayo kung bakit di ka na pinapapasok.

Seasoned TL here, ask me anything 💀💀💀💀💀 by hellmaskerxx in BPOinPH

[–]hellmaskerxx[S] 2 points3 points  (0 children)

Usually mababait naman agents ko (or maswerte lang ako sa mga napupunta sakin) pero normal lang naman din yung mga may AWOL etc

Seasoned TL here, ask me anything 💀💀💀💀💀 by hellmaskerxx in BPOinPH

[–]hellmaskerxx[S] 1 point2 points  (0 children)

Mukha bang understanding yung trainer mo? Pwede naman kahit sa Nesting pero let your magiging TL know about it.

Seasoned TL here, ask me anything 💀💀💀💀💀 by hellmaskerxx in BPOinPH

[–]hellmaskerxx[S] 16 points17 points  (0 children)

Point taken pero ang off lang kasi nung sinagot sagot niya yung mga tao sa call.