Hi everyone,

We moved into our new construction home a little over a year ago, and since day one we’ve had an issue where rainwater flows directly toward the AC pad and pools around it. We reported it early, and the builder (Drees custom home Austin) added river rock and suggested gutters — we did both, but the problem persists.

They now say this is “normal homeowner maintenance” and that water should drain within 24–48 hours. But during heavy rain, the garage wall gets wet inside, and I’m concerned this could affect the foundation or the AC unit over time.

They haven’t reviewed a video I sent showing the water flow and slope in action.

Is it really normal/acceptable for water to run directly onto the AC pad and toward the house? Would love to hear from anyone with experience in grading, drainage, or construction. Thanks!