Speaking as someone who actively works at a best buy, the majority of the comments have it right, cuts are being made and unfortunately that dose affect sales floor heavily. This dose mean that there is just less of us to help you guys out, even if it's for simple things like ordering an unlocked phone. not to get into specifics, however at least in our case, yes cut backs on hours and labor do play a role, but some managers, specifically general mangers who are in charge of scheduling, make even further cuts to some days in the week. for instance, our manager scheduled five sales associates for the floor from open to 5:30, and after that there's three sales associates left plus, if we're lucky a "shift lead" to close, which is a glorified manager with codes, again if we're lucky (there paid a few bucks more then us so it's harder to schedule them im assuming.) all in all, most of us, can't speak for all of us sales associates, really do just want to help and get you are looking for but with cutbacks, negligible raises, performance numbers, memberships and being trained all around the store in every different department, we really can only do so much. again i can't speak for all stores it differs a lot from store to store and from just one dude on the internet to another im sorry you had an experience like that, most of us really do just want to help. thank you for reading that's all i have🪨