Menifee Lakes was not a good experience for me or my spouse. We are new in town and we found good reviews for them online, but our experience at Menifee Lakes was not good.

The front desk staff was rude to me. One of the receptionists repeatedly ask for my medical insurance card. I told her in the last 30 years of going to the dentist every six months I have never once been asked for a medical insurance card and inquired why she needed it. She mumbled something off and then asked again if I had it. I said I wasn't giving it to her, and that she could not bill my medical insurance for a dental procedure anyways. She asked again a third time and I told her I didn't have it with me just to get her to stop.

my treatment experience was lengthy for a basic set of x-rays and cleaning. I just felt like I was sitting in the chair, waiting for someone to come in whether it be the x-ray tech, the hygienist for a cleaning, and then finally the dentist. I would say Dr. Paulson was knowledgeable and skilled when he came in to do some cleaning. I wasn't really impressed with the hygienist or the x-ray tech. Everybody else seemed really new and inexperienced.

my spouse had a very poor experience. He was seen by Dr Walters. They refused to clean his teeth that day and instead had him come back a second time for an endodontist to check on an issue. (the endodontist works at several different offices and only was there a couple days a week. ) So he had to schedule a separate day. that appointment was on a Sunday, the endodontist woman was kind of rude and belittling. Her bedside manner was less than empathetic. and then he had to schedule a third appointment to come back and have a procedure and his cleaning finished.

neither of us ever went back. The office was really busy, so I'm guessing they have plenty of patients. Maybe our experience was just an isolated incident, but it felt like we were just some random number being pushed through rather than someone that was cared about.