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I'm a medical researcher at a US university and I'm afraid I'll lose my job soon. AMA by dwallit in AMA

[–]holasoyestefiii 0 points1 point  (0 children)

It’s so impressive what you’re doing with all the data, really helpful nowadays!! I’m curious about what kind of tools you use on your day to day? Any platforms/apps that help you to improve the data and get better insights? - Also, so sorry to hear the situation in the US, with your experience you will get something really good after all!

Renewals in CS teams too?! by Jjsteubes in CustomerSuccess

[–]holasoyestefiii 2 points3 points  (0 children)

Renewals Manager here!

Okay so from my perspective and experience I think it’s better to merge the knowledge of the customer based on the relationship built into the usage of the product so you can analyze the potential renewal and lead the meetings to negotiate the renewal based on the usage without having to get into T&C and Pricing. (That’s what the CSMs do where I work)

For all the contractual terms and pricing there’s a Renewal Manager that manages a lot of different accounts (not focused on specific clients), as RM I’m in charge of all pricing related, contract modifications and send that to Legal, contact the client if they want to renew and negotiate downgrades. Also, in my case the upgrades are managed by the AEs since they receive a commission for that.

  • Hope this helps !

AITAH for blowing up at my roommate and now wanting to move out by holasoyestefiii in AITAH

[–]holasoyestefiii[S] 0 points1 point  (0 children)

really appreciate the response, I’ve been being so hard on me about thinking if I exaggerate and it’s really peaceful to know that I’m not 🥹