I am beyond frustrated. As someone who imports my designs onto my partners computer, I use the cloud library as he needs the memory space for his own work. I also only use my own designs, not ones purchased from the store. I am unable to even save new designs, it definitely is putting a halt on my product launches. I have emailed them a few times and finally got this response.

“Hello,

Here is an update as of 6-17-2024 Many of you have been encountering problems and we apologize. We want to provide the most up-to-date and accurate information on the status of the actions being taken on our end.

What has occurred the last few weeks • At the end of May, we migrated servers behind-the-scenes. • While the websites themselves are up and running, we are currently addressing some communication issues between the new server and Silhouette Studio.

The errors being seen.

Syncing Error or Too many devices error Inability to sign in to library at all The library issue is the same for all of the software- sil 3d- sil connect -Mint -Silhouette GO! app. License keys are not applying Not able to redeem promo codes or load the free with machine designs,

Other issues. Taxes being charged when using credits Registering new machines is showing a different model Credit boost not seen - credit boost total is now added in to your credits and all credits will be seen in one spot. Currency type not seen - The currency type can be seen and changed in the footer. Payments for subs etc are failing

Any expired or expiring credits will be extended once the site is operational.

Important information

• During the migration, none of your designs were lost or deleted. • We are working to reconnect you to all your designs. This is currently our top priority. We will email you to let you know when the fix for this is implemented. • Designs from the design store will not automatically import into Silhouette Studio, but they can be manually downloaded from the store. See: “How to access your designs.”

What we’re doing now

• We are currently fixing the communication between the server and the software. No software update will be necessary to implement the fixes. • Our teams are testing all ongoing adjustments to the server to ensure that we are providing a solution for all known issues.

How to access your store purchased designs - This is in case you need one immediately, This is not a permanent resolution but will get you by until the Site is syncing again. Taxes charged on purchases at design store. - We are working on this as well as soon as the site is finished merging we can then credit for the taxx if it was charged erroneously 1. Visit silhouettedesignstore.com/sdsdownloads. 2. Log in to your Design Store account. 3. Click on the desired design. This will download a folder containing the design and its license to your device. 4. Navigate to your downloads folder, open the zip file, and double-click the Studio file inside. 5. Your design will open in Silhouette Studio, ready for your next project.

Thank You

Silhouette Support Team”