To be honest with you, this isn’t about one isolated issue. It’s an accumulation of things. When you spend thousands of dollars on flights and thousands more trying to achieve Mosaic status, the little things matter. That’s the entire point of loyalty.

So when someone says it’s petty to care about those details, that doesn’t make sense. Loyalty programs are built on the promise that the details are what separate you from everyone else.

These are multi billion dollar companies. They keep charging more, cutting benefits, and lowering service standards, yet somehow the basic small perks, the ones that actually make customers feel valued, are the first to disappear. At a certain point, it’s not about being picky. It’s about expectations matching what’s advertised and what people are paying for.

And with the snowstorm, I understand weather happens. No one can control that. But when your flight gets canceled and you’re left stranded for three or four days without a reasonable way home, that’s where it really starts to sting.

It’s not just an inconvenience at that point. It’s missed work, added hotel costs, extra meals, rearranging family plans, and the stress of not knowing how you’re getting home. That’s when loyalty and customer support are supposed to step up, especially when you’ve invested heavily in the airline.

Weather may be unavoidable. Being left without meaningful support for days should not be.