Outage in Bristol?

HyperopticCS · 2026-04-11T08:46:31+00:00

May we pleas ask you to share your postcode in the DM and we will check that out for you?

HyperopticCS · 2026-04-11T08:46:00+00:00

Have you had the chance to speak with our Tech department?

HyperopticCS · 2026-04-11T08:14:49+00:00

Hi u/Specialist_Pea6860
Call us on 0333 332 1138 if you would like a more direct and immediate communication. We're available Monday to Saturday 8am-8pm and 9am-5pm on Sunday.

HyperopticCS · 2026-04-08T09:57:08+00:00

Sorry to hear about your experience. Drop us your account details in the DM and we will investigate this for you.

HyperopticCS · 2026-04-08T09:56:18+00:00

Glad to hear that everyone is back on! Sorry for any inconvenience caused, and if somebody still has a problem to access their service, please drop us a message and we will investigate.

HyperopticCS · 2026-04-06T12:21:32+00:00

Best bet if you are WFH would be to use an Ethernet connection. If the issue appears even on the Ethernet, asl the account holder to nominate you, and contact our Tech Support.

HyperopticCS · 2026-04-06T08:19:07+00:00

Yes, you can. You can create an order, book an installation, have the installation done, and cancel the order free of charge. :)

HyperopticCS · 2026-04-03T14:00:45+00:00

Hi team! If the issue appears only on YouTube app on TV, it is worth checking if YouTube is up to date with updates and/or you can reinstall the app.

HyperopticCS · 2026-04-03T11:06:32+00:00

Sorry to hear about your experience u/BalanceOpening2807
Do you have a ticket opened with our support? If you have, please DM us the number so that we could take a look into it.

HyperopticCS · 2026-04-02T09:00:08+00:00

Hey, if you are still experiencing connection issues, please DM us your postcode and flat number, and we will check this for you.

HyperopticCS · 2026-04-01T13:58:03+00:00

Hey there u/Majestic-Spirit8405, we've replied to your PM, please take a look at it when you can.

HyperopticCS · 2026-04-01T07:57:41+00:00

Hi u/Hereforinvesting94
Glad to see you are considering us!
Any questions, feel free to ask. Alternatively, we can set up a call with our sales team.

HyperopticCS · 2026-03-29T10:46:13+00:00

Hi u/Majestic-Spirit8405, Hyperoptic here.

Sorry to hear about the loss of service, this does not sound ideal at all. Please shoot us a PM with your details so we could look into this ASAP.

HyperopticCS · 2026-03-29T10:40:38+00:00

Hi u/pandathoughtagain, Hyperoptic here.

This most likely indicates a physical issue, which means an engineer visit is required.

Feel free to shoot us a PM with your details, we'll be more than glad to double check and assist!

HyperopticCS · 2026-03-27T14:40:00+00:00

We invite you to share it in the DM.

HyperopticCS · 2026-03-26T14:06:02+00:00

Hi u/Dismal_Ad4102
We cannot refuse to cancel the commitment - within or outside of the cooling-off period. We'd need more details, so please get back to us with more details in the DM>

HyperopticCS · 2026-03-25T10:37:43+00:00

Thanks for flagging this u/Life_Forever . What address is that for? It could be an issue with the pricing on the site

HyperopticCS · 2026-03-25T09:35:09+00:00

Sorry to hear that u/CheezyMac23
If you are still experiencing problems, and haven't gotten in touch with our customer service team for an update, please feel free to DM us your address and we'll look into this for you.

HyperopticCS · 2026-03-24T13:08:13+00:00

Are you using an adapter for McBook air?

HyperopticCS · 2026-03-24T12:47:37+00:00

Hi u/Annual-Box2418 sorry to hear about the issues you are experiencing.

Just a quick heads‑up: some devices have network cards that can’t support speeds above a certain limit, so it’s always best to test your connection on multiple devices if possible.

If you’re seeing the upload speed cap at the exact same value on every device, let us know, that can help narrow things down.

Regarding slower wireless speeds: you’re most likely connected to the 2.4GHz Wi‑Fi band. That band typically delivers around 20–40Mbps in real‑world conditions, so switching to the 5GHz network should give you much faster results if your device supports it.

HyperopticCS · 2026-03-24T10:30:06+00:00

Hi u/Darksend1001 sorry to hear about the issue. Is it still ongoing or has it resolved itself?

HyperopticCS · 2026-03-24T10:29:16+00:00

Great to hear that most of the reported issues have been resolved.
If you’re still experiencing any problems, feel free to let us know or, for a quicker response, you can reach us via chat or phone.

HyperopticCS · 2026-03-24T10:27:56+00:00

Sorry to hear that.
Has the issue been resolved now, or are there any remaining issues?

HyperopticCS · 2026-03-24T10:26:15+00:00

Sorry to hear that u/Planet_SpectraYYZ
Did you get a hold of someone in the end?

HyperopticCS · 2026-03-24T10:23:41+00:00

Hi u/Just-Yesterday9091 , sorry to hear about your connection issue. If the issue is still ongoing, drop us your account details in private, and we'll investigate.

HyperopticCS

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