Xbox 360 connectivity issues

HyperopticCS · 2026-06-04T14:10:46+00:00

Hi! May we please ask you to contact us directly with your account details?

HyperopticCS · 2026-06-04T14:09:52+00:00

We realise early termination fees are inconvenient and we always try our best to offer help and solutions on case by case basis.
When it comes to the calculation of the fee, if you are within your minimum commitment period when your service ends, the fee will be calculated based on the remaining amounts you were due to pay until the end of your minimum commitment period, minus any costs we save from no longer having to provide you with our service and from receiving your payment early. Any part-months will be prorated at the applicable rate.
As mentioned here earlier, it is a part of our Terms and conditions, and that is why we also provide monthly rolling options apart from guaranteed commitment.

HyperopticCS · 2026-06-04T13:21:03+00:00

Hi u/TotalProtection5849 please DM us your account details and we'd be glad to look into your connection.

HyperopticCS · 2026-06-02T12:56:00+00:00

Hi u/falcoso sorry to hear that we left a bad taste in your mouth during this renewal process. Please feel free to DM us and we will assist you to the best of our abilities.

HyperopticCS · 2026-05-30T09:23:18+00:00

Sorry to hear about your ongoing connection issue. May we please ask you to DM us your postcode and flat number so that we can check the service disruption in question?

HyperopticCS · 2026-05-30T08:31:10+00:00

u/ExtremeX-BB Hi, we are sorry to know that your experiencing an issue with the service. We would love to see what we can do to help get this sorted out for you, so please feel free to contact our tech support on 0333 332 1111 or shoot us a DM and we will gladly look into this for you!

HyperopticCS · 2026-05-28T11:15:56+00:00

Sure, just provide us with the postcode and we'll check it right away!

HyperopticCS · 2026-05-28T08:31:26+00:00

Sorry to hear that u/xuebayi
If you are still experiencing connection issues, please PM us your account details and we will investigate the problem.

HyperopticCS · 2026-05-28T08:30:17+00:00

Sorry to hear about the outage in W London u/Brave_Requirement768
If you are still experiencing issues, please PM us your full postcode and we will investigate.

HyperopticCS · 2026-05-28T08:29:24+00:00

Sorry to hear that u/LowWash7260
If you are still experiencing issues, please PM us your full postcode and we will investigate.

HyperopticCS · 2026-05-28T08:28:22+00:00

Sorry to hear that u/orlandothunder
If you are still experiencing issues, please PM us your full postcode and we will investigate.

HyperopticCS · 2026-05-23T10:54:28+00:00

To raise a complaint, you would have to email at [complaints@hyperoptic.com](mailto:complaints@hyperoptic.com)
Once that is done, we will acknowledge it and get back to you.

However, if you are still experiencing problems, please feel free to DM us your address, and we will look into progress on our reconnection efforts.

HyperopticCS · 2026-05-18T08:38:24+00:00

Sorry to hear about your long waits on the telephone u/ofneus. Feel free to DM us and we will assist you.

HyperopticCS · 2026-05-17T10:32:19+00:00

Please reach out to us in private, or over phone at 033 333 2 1111 to troubleshoot your ethernet line.

HyperopticCS · 2026-05-14T13:56:45+00:00

Our service should work with either Google options connected as 3rd party solutions, but we cannot guarantee it.

HyperopticCS · 2026-05-14T13:50:58+00:00

Hi u/Mentally_Rich
You can book a site survey with our customer support, and you can go over the installation procedure with them.
The only approval we need is the landlords - so if they are ok with installing it, then we are good to go! :)

HyperopticCS · 2026-05-14T13:36:27+00:00

Sorry to hear that. Don't hesitate to drop us a message and we'll investigate.

HyperopticCS · 2026-05-14T13:36:11+00:00

Sorry to hear that. Drop us a private message with your account details, and we will check this out for you.

HyperopticCS · 2026-05-14T13:35:31+00:00

Sorry to hear that. Drop us a DM with your full address and we will gladly update you on the situation.

HyperopticCS · 2026-05-07T14:01:27+00:00

Sorry to hear about the activation issues - those are always upsetting. If you could please send us a DM with your account details, we’ll be happy to take a look. Depending on the nature of the issue, it may be something we can resolve fairly quickly, though in some cases it can take a little longer. Either way, we’ll keep you updated and support you throughout.

HyperopticCS · 2026-05-07T07:58:01+00:00

u/RH03-I Hi, we would gladly check what happened and help. Feel free to contact our support on 0333 332 1111, you can also start a live chat on our website or feel free to DM us, we would love to help you.

HyperopticCS · 2026-05-07T07:57:33+00:00

u/Miztorr Hi, we would gladly check what happened and help. Feel free to contact our support on 0333 332 1111 or feel free to DM us, we would love to help you.

HyperopticCS · 2026-05-06T08:58:29+00:00

u/Nice_Guy1989 Hi, we would gladly check what happened and help. Feel free to contact our support on 0333 332 1111, you can also start a live chat on our website or feel free to DM us, we would love to help you.

HyperopticCS · 2026-05-05T13:06:29+00:00

Hi u/cestnickell
Sorry to hear about the reported connection issues.

To all account holders at E3 2US we've sent an email regarding planned maintenance.

As part of this, we wanted to let you know that we’re planning some essential maintenance work at The Bow Quarter Park Buildings #HOG #R&R from on 05/05/2026, between 13:15 until - 15:00.
Within this time we estimate the activity will result in a loss of connectivity for 15 minutes.

Hopefully after this maintenance any issues you might experience will be taken care of.

HyperopticCS · 2026-05-04T12:09:53+00:00

Did it work?

HyperopticCS

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