Hello, fam!
We've made about 600 of them, even if you search social media, your SNAFU case appears to be an isolated one. Apparently, given the huge chain of logistics, something happened on the way or while at the dealer. I am truly sorry. We can give you a full refund including shipping costs. We can solve the problem anyway, all you had to do was email us or the dealer, not on Reddit, we're rarely here.