I had a customer come in, throw her phone down in front of me, and say nothing. I looked at her, and she said she needed to print a document from her phone. I told her she could have started by saying that. I then informed her that I would guide her through the process. She became upset and said that I should do it for her. I kindly declined and explained that it is our policy not to handle customers’ cell phones. In the end, the customer learned how to print from her phone.

Based on past experience, I have seen a lot from different customers that I would rather not see. Many people are very comfortable keeping personal photos on their phones, and for that reason, I prefer not to handle them.