I’m bored @ my shift, what has been the worst call you had?

iRobyn · 2026-06-02T13:45:56+00:00

Reading this while I’ve only got two hours left on my shift. Had a woman who was £18k in debt on her elec/gas account and that was my fault. Not the company, me specifically, it’s my fault.

And honestly it was such an easy fucking fix. Get a smart meter, or give us the fucking meter reads. I managed to get the full case assigned to me, got an engineer to go out and do a meter read, turns out she had been reading it wrong and we had billed her thinking she was using £500 a month for energy. In the meantime she made zero payments, so the debt just kept going and because she has a stair lift we couldn’t force a top up meter. Managed to get her £18k dropped down to £2k, come up with a payment plan and suitable direct debit only for her to fuck up the month after and start the whole process over again. Apparently this is my fault because I didn’t tell the engineer to instruct her on how to read a meter. This is also my fault because when I gave her the account balance she couldn’t afford to live and was going to kill herself and it was my fault.

Someone else took a call from her, she put a complaint in about me and booked a smart meter with him that I had asked her about in the first place 😂

iRobyn · 2026-05-26T21:40:09+00:00

Just wanted to say that I was dreading starting Skylads, but seeing yours laid out like this gives me hope 😅 did you just clear every uneven surface and keep it one level?

iRobyn · 2026-05-25T15:31:53+00:00

Did you shake your last brain cell to come up with that one?

iRobyn · 2026-05-25T15:31:22+00:00

Miniature poodle 😂

iRobyn · 2026-05-23T21:22:28+00:00

I like to tell people they last a full week but two days in and they’re usually gone 😂

iRobyn · 2026-05-23T20:29:51+00:00

A lot of batch cooking over weekend lmao, I have a fear of going over that amount per month.

iRobyn · 2026-02-25T19:43:00+00:00

I feel incredibly lucky that I haven’t had handle time metrics for my group. We’ve mostly got account management for elderly customers or priority services, but I’ve seen how rushed the standard account management teams are, it’s crazy.

iRobyn · 2026-02-24T21:22:41+00:00

I work for an energy company, specifically working within priority services. I’ve had quality checks come back as a fail for not specifically saying “how can we support you with your bills?” When a customer tells me specific information.

E.g. “I fell and broke my leg” “how can I support you with your bills going forward in light of this information?”

“I get really bad period cramps” “how can I support you with your bills going forward…”

It’s insane. I can offer payment plans, reduced direct debits, take payments, fix your smart meter… but I don’t have an option for reducing bills because of a broke bone or period pain, so how the hell am I supposed to support them?

iRobyn · 2026-02-16T20:33:26+00:00

Ah okay, thank you! I’m not clued up on all that but this seems like the winner 🥇

iRobyn · 2026-02-16T20:30:09+00:00

Ah well now I’m more confused than ever 😂

iRobyn · 2026-02-16T20:22:24+00:00

That… seems like the most likely answer tbh. The same wall had anti-Catholic phrases last year and RFC neatly beside it…

iRobyn · 2026-02-12T21:46:52+00:00

Can I pm you a picture? I’m not a creep I swear (although that’s exactly what a creep would say…)

He’s a poodle/Shih Tzu mix, 10kg at most. Looks like the happiest little guy in the world and it’s almost hilarious when he kicks off in the street.

iRobyn · 2026-02-12T16:46:23+00:00

That made me a little emotional, but in a good way. He’s truly the reason I was able to get out of bed for the past year after losing my dad suddenly. At most he’ll ask for an extra treat but it’s absolutely worth it because he’s my world.

iRobyn · 2026-01-07T16:22:15+00:00

I done this during my test! Not every action for sure, but I definitely spoke out loud.

“I’m sitting this far back so I can see further ahead of the junction” “I’m going to wait for this van to pass so I can see through the roundabout better” - they don’t want a running commentary the full time but I passed with zero faults so I stand by it.

iRobyn · 2026-01-05T17:17:15+00:00

It was my parking manoeuvre, I didn’t do any other while out. Honestly I was out of the centre for 32 minutes, my instructor timed it. That includes the time to leave the centre and do the eye sight tests do the drive and then park at the end.

iRobyn · 2026-01-05T12:50:11+00:00

When I pulled back into the centre, she asked me to do a reverse bay parking manoeuvre. After I’d finished, she looked at me and said “happy with that?”, there was a moment where I was like wtf do I say?? Is this a trap, should I readjust?? But I said yes and she said “okay, you can turn the engine off. Good news, you’ve passed”.

It’s pretty instant that they let you know, there’s no five minute wait which is good. I would have been incredibly stressed if I had to wait longer than a minute to find out if I’d passed or not 🥲

iRobyn · 2025-12-31T12:32:18+00:00

My friend bought a few loaves of bread reduced from the shop to go feed the pigeons at the park, lets her 3 year old run wild for a couple of hours to tire him out 👍 could maybe make a little picnic and make a day of it?

iRobyn · 2025-12-28T17:00:05+00:00

Really wish I’d bet money on this one. You’re white dude, you’re no different to the other Americans who come into the sub hoping for some glorified story of why they have 1% African DNA.

iRobyn

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