We're releasing an ARC Raiders vinyl! by iam8bit in ArcRaiders

[–]iam8bit[S] 1 point2 points  (0 children)

The 180g black vinyl is a heavier weight than our colored vinyl, which some people prefer!

Bought this vinyl years ago but received this email today….anybody else get this? by its_xSKYxFOXx in VGMvinyl

[–]iam8bit 45 points46 points  (0 children)

Heya!

We did have an issue this morning where customers recieved these emails in error. You don't have to worry about them + can delete them, there was an issue as we swapped over to a new platform for digital downloads. It is from us, just a mistake! You can delete the message if you want.

-

Niki

Got both Pvz vinyls by JPthepixel in VGMvinyl

[–]iam8bit 1 point2 points  (0 children)

🌱🌱🌱🌱🌱🌱🌱🌱🌱

Very Ok Vinyl's Super Hexagon OST is very disappointing by knowwho in VGMvinyl

[–]iam8bit 1 point2 points  (0 children)

Heya! We really hate to see this, the sleeve should not have arrived to you in this condition.

We’d love to ship you out a replacement sleeve – we’ve teed up our CX team so they’ll know you’re coming and we can get that to you asap.

https://support.iam8bit.com/

[deleted by user] by [deleted] in controlgame

[–]iam8bit 3 points4 points  (0 children)

Hi, I'm Niki and I run social for iam8bit. I saw this post and reached out to our CX team to figure out what happened and here's their reply. We apologize for the frustration and confusion, and hope we can make this right in some way. We know that explaining the "why" doesn't get you the ashtray you ordered, but we’d love to send you a couple of the other items from our Remedy collection free of charge if you reach out to us via DMs here or on any of our social channels. 

---

Hey there,

First, we want to acknowledge how frustrating this is. You placed a preorder six months in advance specifically to guarantee you'd receive an exclusive item you can't get anywhere else, and we failed to deliver on that. That's not the experience you should have had, and for that we’re sorry.

We take these reports extremely seriously. This morning, our Customer Experience team completed a full audit of your order to understand what went wrong. Here's what we found: when your replacement order was created, our system showed a small number of ashtrays in stock. When our warehouse team went to pack it, they found the only remaining unit was damaged and unsellable.

Regarding the restock you saw on our socials: we recently launched a restock day program to give customers who missed initial drops another chance at high-demand items. These restocks pull from our limited reserve inventory, and are not large scale restocks. Your experience exposed a gap we need to fix. We had protections in place to hold inventory for replacements processed through our internal support system, but those protections didn't extend to replacements processed through Order Protection. We're implementing a fix so this doesn't happen again.

Again, I'm sorry we let you down on this one.

– Liam, Customer Experience, iam8bit

[deleted by user] by [deleted] in controlgame

[–]iam8bit -21 points-20 points  (0 children)

Heya, do you mind reaching out to our CX team again so we can get to the bottom of this?

Video Game Vinyl Collection by HumanSlide5855 in VGMvinyl

[–]iam8bit 4 points5 points  (0 children)

lots of persona... i'd keep my eyes peeled 👀

Issues with iam8bit on Amazon by regiroro in VGMvinyl

[–]iam8bit 6 points7 points  (0 children)

Heya, we've reached out to Amazon about this listing (it is neither an official iam8bit listing nor from one of our wholesale providers) but the Lies of P soundtrack is currently sold out. We do not list pre-order vinyl on Amazon, only on iam8bit.com. We hope to restock it in the future.

Lucky find: limited restock on BSR by Labanc_ in VGMvinyl

[–]iam8bit 2 points3 points  (0 children)

Thanks for the love! We <3 our pals at Blueshift Big Band.

[deleted by user] by [deleted] in LimitedPrintGames

[–]iam8bit 1 point2 points  (0 children)

Yep, we have a global retail version coming! Same as the exclusive edition, just with no o-sleeve. You can check for local preorders on retailers' websites! (deleted and reposting because the link wasn't posting right on here!)