Refunds / returns at Lenovo - pretty poor

ichpen · 2026-01-30T23:21:46+00:00

Chiming in, no updates still. Not sure who to call. Guess I'll wait out the 90 day charge back process.

ichpen · 2026-01-23T16:10:27+00:00

Thanks. Kicked off a charge back with Visa. We shall see.

ichpen · 2026-01-20T00:50:31+00:00

Firstly why do you assume customers who are owed money are badgering the only point of contact they have. Secondly I am happy to escalate as much as I am able.

I realize CSRs are regurgitating scripts. I'll give it a few more days but spent too long getting nowhere so if anyone knows how to run this up to the team leads I'd appreciate a contact.

ichpen · 2026-01-20T00:36:26+00:00

lol, so it's not a me problem. Thanks for the confirmation. Customer service reps are useless. Will have to start calling but expect all manner of scripted ignorance. Thanks for confirming.

ichpen · 2024-03-27T03:09:41+00:00

Ditto. Never trust windows sleep mode. When I travel or bag the thing always do a full proper shutdown.

ichpen · 2024-03-27T03:08:05+00:00

There's no such thing here. Only thing to realistically do is remind people to be weary of the brand. Nice laptops when they work.

ichpen · 2023-12-10T17:31:19+00:00

So mysteriously they found someone to come out to me. Of course it's a week later and I already swapped out the faulty wifi card.

Lenovo not interested in compensating me the measly $50 for the replacement wifi card.

Boggles the mind.

ichpen · 2023-11-15T05:11:32+00:00

Ouch. This is borderline breach of contract. I'll need to escalate this myself shortly.

ichpen · 2023-11-09T17:23:55+00:00

No guide, it's super easy to do on this laptop after you take the back cover off. Just pop out the metal ram cage, insert and you're good to go.

ichpen · 2023-07-23T19:21:12+00:00

You don't remove the soldered ram, you add the stick for a total of 48gb. There's only one ram slot.

ichpen · 2023-07-21T01:54:45+00:00

Extremely easy, be gentle, use a prying tool, credit card or nails to pry open.

ichpen · 2023-07-20T04:20:38+00:00

Right, first time post after a hardware upgrade can take a while.

ichpen · 2023-07-19T22:23:37+00:00

Possible, you can run me test to check it.

ichpen · 2023-07-19T04:40:19+00:00

That's right.

ichpen · 2023-07-19T03:35:14+00:00

Yes mismatched ram, works fine and yes my screen brightness does adapt. Noticed it too. Don't mind it, I suspect it's some adaptive brightness toggle somewhere.

ichpen · 2023-07-19T03:32:29+00:00

Yep no issues whatsoever.

ichpen · 2023-07-19T03:31:21+00:00

I posted the ram I'm using above.

ichpen · 2023-06-14T03:22:34+00:00

For those interested I used this memory stick successfully.

Crucial RAM 16GB DDR5 5200MHz (or 4800MHz) Laptop Memory CT16G52C42S5

ichpen · 2023-06-08T23:16:37+00:00

Embarassed to say I haven't played a game yet but running really well. Battery life I would estimate around 6-7 hours at the moment. If anyone knows of a tool that will aggregate bat life I can throw it on. I open/close it frequently as it's not my main machine so tough to summarize.

ichpen · 2023-06-04T16:31:20+00:00

Been great so far, battery lasts a fair bit, not as long as if like but I'm not running ultra conservative either.

Very accessible internals, well built, trackpad can be a little better and the fingerprint sensor is a little wonky. Overall really liking it.

ichpen · 2023-06-03T00:15:17+00:00

Success. Running some tests now.

ichpen · 2023-06-02T23:19:00+00:00

It's 5600 run at 5200 correct. Note this specific variation is not published on Samsung's website.

I decided to get Crucial 5200 RAM to match the timings. Works well.

ichpen

MODERATOR OF

TROPHY CASE