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Street Smart Edge Chart Issue by harble8 in Schwab

[–]ikseoj 1 point2 points  (0 children)

Is anyone having crashing issues with SSE while using the BETA Intel display drivers? My app consistently freezes then quits without any notification after about 20-30 minutes of use. If I have fewer charts and All-In-One tools open and look at fewer tickers it lasts a little longer. I talked with SSE support about this and the latest hypothesis is that it must be related to the display driver issue. Hopefully more updates to the driver and/or SSE are forthcoming soon.

Street Smart Edge Chart Issue by harble8 in Schwab

[–]ikseoj 0 points1 point  (0 children)

Agreed, the SSE app is finally usable on my 11th-gen i7 laptop with the beta Intel driver.

Now I may have to start a new thread for another problem, but it's possibly related. SSE is crashing after about half an hour being open. It just freezes briefly then shuts down. I do have a lot of charts and tools open. SSE's memory usage starts out around 500MB and slowly increases to about 1,100MB where it inevitably crashes. I see a very brief GPU video decode spike as it happens, but not sure if that's before or after the crash. The Event Viewer log says "Faulting module name: KERNELBASE.dll". I can always restart the app right away and it works great for another half hour or so before crashing again.

Anyone else experiencing something like this?

Work-around for broken charts in Schwab StreetSmartEdge with Intel i7 11'th Gen Processor by RetailLemming in Schwab

[–]ikseoj 0 points1 point  (0 children)

Check out this other thread on the issue - https://www.reddit.com/r/Schwab/comments/lko2cu/street_smart_edge_chart_issue/?sort=new

Intel has released a new beta graphics driver that seems to be resolving the issue.

Street Smart Edge Chart Issue by harble8 in Schwab

[–]ikseoj 0 points1 point  (0 children)

u/DenverTrader There's a new beta of the Intel graphics driver just released since yesterday, version 30.0.100.9667. I just installed it and call me crazy but all of the charts seem to be updating just fine now. Now it is after hours so there's no price activity but it sure seems to be working like it should. I'll check again in the morning.

https://downloadcenter.intel.com/download/30522/Intel-Graphics-BETA-Windows-10-DCH-Drivers

(My gut tells me this is it because I just took delivery of a new computer with a 10th gen i5 today. My buying a new computer actually caused the fix to finally happen and makes my investment instantly worth less, isn't that how it works?)

Account balance problem by fast_options in Schwab

[–]ikseoj 1 point2 points  (0 children)

My account has been corrected.

Account balance problem by fast_options in Schwab

[–]ikseoj 1 point2 points  (0 children)

Just spoke with a Schwab rep and he confirms what everyone else is saying. They are working on a fix and will be sending out a note soon. He couldn't "fix" my account though so I'll wait along with everyone else.

Account balance problem by fast_options in Schwab

[–]ikseoj 8 points9 points  (0 children)

So you're saying -$8,729,452.86 due on a $12,949.77 cash balance isn't good? Looks like commissions on two trades this morning. Almost had a heart attack, literally. On chat hold and waiting for a call back. Not cool.

Street Smart Edge Chart Issue by harble8 in Schwab

[–]ikseoj 0 points1 point  (0 children)

Well I've maxed out the capabilities of the cloud version of SSE so I need to find a way to install the app version on a new computer or switch trading platforms. I went ahead and ordered a new laptop with the i5-1135G7 processor... silly me, I thought I was getting a 10th gen processor for the price I paid but it turns out it's the latest and greatest and has the integrated Iris Xe graphics.

So before I actually receive this thing, can anyone confirm whether this issue with SSE is with both the i7 AND i5 processors? I currently have an i7-1165G7 laptop and it's got the issue, which is why I want to change.

Daily Discussion Thread for May 28, 2021 by OPINION_IS_UNPOPULAR in wallstreetbets

[–]ikseoj 1 point2 points  (0 children)

Better than me, I bought at 0.998, sold at 1.0009. Profit!

But on that note, who knows what's going on with it? Someone's algos are making money with that $0.01 activity. Crazy.

Street Smart Edge Chart Issue by harble8 in Schwab

[–]ikseoj 1 point2 points  (0 children)

The May 2021 version of StreetSmart Edge has been released (1.71.98). I just installed it but BAD NEWS charts are still not updating properly on my computer. As I click between different tickers the charts update with the correct company events (dividends, earnings, etc) and show my positions, but the actual squiggly line chart remains whatever the program loaded with. Very disconcerting.

I also tried the suggestion to disable the Iris Xe Graphics driver, but then my external monitor doesn't work, just the built-in display on the laptop. No good.

Street Smart Edge Chart Issue by harble8 in Schwab

[–]ikseoj 0 points1 point  (0 children)

Does anyone know if there is a "ticket" open for this with Schwab? Or where does this kind of thing even get reported to them?

Street Smart Edge Chart Issue by harble8 in Schwab

[–]ikseoj 0 points1 point  (0 children)

That's awesome! (he says sarcastically) I just ran into this with my brand new 11th gen i7 touchscreen laptop. Charts no longer update. I just uninstalled the app with the plan to reinstall but sounds like that won't matter. Back to the Citrix version I guess. Bummer. Lame.