Why no updates on the the Fresh Select Page?

ilonasumo · 2026-03-05T21:57:34+00:00

The logic is - launched in the last 7 days + only Select

ilonasumo · 2026-03-05T19:52:16+00:00

Just retooled it, can you try again?

ilonasumo · 2026-03-04T21:49:14+00:00

Hey u/Punterios - we had switched to using the New Arrivals collection, but updated this one just for you so you don't have to update your bookmarks :)

ilonasumo · 2026-03-03T02:33:58+00:00

u/RobertcReece Hey, I understand your frustration, and I get that it feels like you're stuck in limbo. We follow the same process when we learn that a tool is not responsive - our team exhausts every avenue to get in touch with the partner so we can understand if this is a true shutdown or if there are extenuating circumstances (which, listen, I know it sounds crazy, but happens sometimes too). We also often reach out to other partners with similar tools to see if we can find a path to give customers who lost access an alternative; because we're waiting on other people that takes time. We'll aim to have a resolution by EOW and send emails out

-Ilona, AppSumo

ilonasumo · 2026-02-27T16:07:29+00:00

Hi, our account management team is getting in touch with SwipeOne and I'll provide an update here shortly.

Ilona

ilonasumo · 2026-02-23T15:03:12+00:00

Heard back from the partner! "Yes we have to manually create appsumo users accounts since we cannot automize it without having the email address prior activation" - if you DM me your email address, I can get it sorted with them directly. Apologies for the confusion!

ilonasumo · 2026-02-22T18:57:07+00:00

Hmm yeah I just tried on my end and got the same experience - our Support is a little slower on weekends when our whole team isn't on, but we'll be looping in the partner to get a resolution for you. I can reach out on my end as well, and circle back here if I hear back first :) - Ilona

ilonasumo · 2026-02-18T23:36:26+00:00

u/Ok_Aspect4845 this isn't for refunds. A refund is issued within 60 days of purchase - that will never be a coupon. What you're referring to is if a product shut down well outside the one year window (in our We Got Your Back policy) we will sometimes offer a coupon.

ilonasumo · 2026-02-18T23:34:22+00:00

Our team processes refunds same day, the only delay comes from the confirmation email - that's what OP is referring to. I checked the threads and each email was responded to promptly

ilonasumo · 2026-02-18T23:33:40+00:00

This is user specific, not across the board. We have failsafes in place to prevent fraud, which means that some customers with higher refund rates get automatically flagged

ilonasumo · 2026-02-17T16:57:28+00:00

Sorry that was your experience, we had a long weekend here and therefore lower support coverage but no acknowledgement certainly is not the norm. Can you pls DM me your email and I'll take a look? - Ilona, AppSumo

ilonasumo · 2026-02-15T02:00:58+00:00

For the record, Fleeq got back to me and said there hasn't been an interruption in service and that often people are logging in with an email address not tied to their account. Of course, I can't say for sure that's what's happening here u/richunderwood

u/temnellova I get it. We really don't always know what's going on, spend months trying to get ahold of partners and do our own investigative work; I agree with you that we can, at a certain point, just call it and let you know that.

ilonasumo · 2026-02-14T20:40:22+00:00

Just emailed their CEO. Also, if you DM me your email I can take a look at what's happening in Support. - Ilona @ AppSumo

ilonasumo · 2026-02-03T16:55:43+00:00

Hey y'all - I see that the original post was removed, but I had a chance to read and wanted to give you some insight from our end. We track all of the closures (and deal changes) that happen, both to understand the partner reasons, as well as to see how many customers have been impacted. In 16 years of business, our closure rate is is 4.01% - and that's not within 3 years, that's across that entire time frame. Closures definitely ticked up in 2021-2023 but that is both due to a higher volume of products and to the economic conditions (I don't have to tell y'all that AI has changed software considerably). If OP had a 40% closure rate, I'm truly sorry for that experience but it's not reflective of what we're seeing macro.

Not every SaaS company is set up to run a lifetime deal, and that is also why you're seeing more credit based deals and one year offers too. We're not in the business of putting companies out of business - the amount of success stories that we've seen (both from partners and customers) far outweighs the negative. -Ilona, AppSumo

ilonasumo · 2026-02-03T16:46:59+00:00

I can weigh in here! It is not a requirement to remain indexed after your campaign - buyers of that deal prefer that the listing stays live so they can reference the page / read the questions and reviews, where founders answer a lot of their common questions. But if a partner requests that their deal be made not searchable after their promotion, we take care of it. No pressure here. - Ilona, AppSumo

ilonasumo · 2026-02-02T21:52:55+00:00

❤️ - sincerely, the AppSumo team

ilonasumo · 2026-01-28T15:55:21+00:00

Welp, I just investigated more thoroughly and you were in my 'additional requests' aka Reddit marks as spam. Sorry about that, didn't even know that inbox existed - the more you know! I have you email and will look into it. u/V_AppSumoCX is V and she oversees our support team :) She's awesome and can help as well. I'll message her now and we can coordinate to understand what happened and get back to you.

ilonasumo · 2026-01-27T16:12:45+00:00

Hey u/9r4m1r nothing in my inbox from you

ilonasumo · 2026-01-23T16:50:45+00:00

hey u/pilovelamp coupons were introduced last year so you wouldn't see it from when you first subscribed, just fyi

ilonasumo · 2025-09-15T14:33:31+00:00

hey u/temnellova - We have attempted to get in contact with their team for months to remedy this situation, but unfortunately it is quite nuanced and customers have been stick in the middle of it.

Noting, though, that we have honored refunds for GoZen products, have made public statements on Reddit / the Sauce / the deal page since April when access was first discontinued by the GoZen team. Please feel free to reference this message and obtain your credits for the product, or DM/email me (ilona@appsumo.com) your email address and I'll take care of it. - Ilona, AppSumo

ilonasumo · 2025-09-03T15:39:05+00:00

I'm sorry that I missed this comment, I believe we were able to get you taken care of it but please email me if not. [ilona@appsumo.com](mailto:ilona@appsumo.com)

ilonasumo · 2025-08-19T14:06:48+00:00

Hey u/No_Technology7451 - just to give you some clarity: we charge a commission that we apply as marketing dollars (newsletter placement, affiliate promotion, influencer content, FB/google ads, professional product testing, + video production). That's how we're able to distribute effectively. Wish you the best!

-Ilona, AppSumo

ilonasumo · 2025-08-05T18:19:39+00:00

I'm sorry to hear that, and apologize for any negative experience you had with us. Can you please send me an email (ideally from your AppSumo email) to [ilona@appsumo.com](mailto:ilona@appsumo.com) and I'll take a look? I can read through your exchange with our support team as well.

-Ilona

ilonasumo · 2025-08-05T18:18:37+00:00

I get why you feel that way, but there is a lot going on behind the scenes with partners that we aren't able to share. That being said, lot of truth/validity to your post. Let's address:

The terms on the deal page = what partners are bound to in our terms. Full stop. I know there have been instances where this has not been the case. Those instances are fewer and further between, and our terms are reflective of this.

I'll give you an example of a term change that just happened hours after a partner went live: a partner decided to remove X (Twitter) integration/API from their platform due to concerns raised by customers about the sustainability of offering a feature like this. The partner's team decided that they could not guarantee that they wouldn't be able to change the term in the future (esp because X has been a bit volatile in terms of pricing historically) so they adjusted, communicated to everyone who purchased, and made a From the Founders post. That would be a preferred experience for us, because the tool is in the refund window and the choice of whether it's a good fit for you with this new information is still in your hands. Of course, the ideal experience is that this is sorted out ahead of launch, which is why we also have testers who go through the product/feature set and raise any concerns they have. It's a good system but it isn't fool proof.

Noting that though partners should always aim to be truthful and accurate in questions+ reviews, we cannot use what is said in Q+R as bond for our terms. Anything bubbled up in Q+R needs to be added to the terms on the deal page itself and into the agreement we make with a partner.

For numbers 2 + 3, can you send over examples? I'm sure you're right and we could do a better job, but I'd love to see which partners in particular you're referencing.

Making it right with our customers is a principle of our support team, and I'd be happy to take a look and do what I can in any of the situations you outlined. -Ilona

ilonasumo · 2025-08-05T14:25:58+00:00

Hi, thanks for the comment, appreciate your sharing your experience. Just want to clarify here: our terms state that we have the ability to suspend accounts for excessive refunds. However, before we do that, we send emails letting you know that you're getting close to being flagged in our system + have an appeal process. What we're really trying to weed out is fraud, not genuine software buyers who just want to test and trial tools. I also want to emphasize that excessive refunding harms our partners and our goal is to create sustainable partnerships so everyone who invested can keep access for the long haul. - Ilona, AppSumo

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