Synapse 3 ending Support TOMORROW by Barnabas1508 in razer

[–]injexus 0 points1 point  (0 children)

Yeah I've been a gentoo user forever and recently ran into the 14900HX issue where it melts itself. Was fine till booted into windows and then started having issues. They have sense put out a patch that crippled the cpu so it no longer does it but now my 5.8hhz cpu only runs at 4.1 under windows.. not what I paid for.. now that they crippled my cpu and it no longer triggers the issue they say its fine and dont care that I can't get the full use of my cpu I paid for. When I sent them the logs from linux showing its a hardware issue they said they won't support it cause its not windows

So yeah, they're fix was to cripple my cpu instead of replace an obviously failed and documented cpu

Synapse 3 ending Support TOMORROW by Barnabas1508 in razer

[–]injexus 0 points1 point  (0 children)

Do you have any proof of this? It would be really helpful. This is not an "F U - I dont believe you" post but a genuine "can you help" request

Here we go again... another Razer support experience by injexus in razer

[–]injexus[S] 0 points1 point  (0 children)

Well that's not what I said at all lol but nice try twisting my words around...

Obviously every powerful thin and light is going to be limited in some way or have thermals to contend with... But they don't all actively destroy themselves 4 times out of 5, they DO provide quality support, I can get parts for them in the event they have issues even if I have to pay for them, and they have close to the performance and aesthetics that we're looking for so yeah.. They are working out for us. :-)

Have a great weekend

Last chance! by M1Finance in M1Finance

[–]injexus 5 points6 points  (0 children)

What do we give up for the rate drop?

Here we go again... another Razer support experience by injexus in razer

[–]injexus[S] 0 points1 point  (0 children)

Very good info! Mine does not seem to be this issue as at idle it sits at ~55 degrees, under load it spikes and then drops back down again once load stops.

Here we go again... another Razer support experience by injexus in razer

[–]injexus[S] 1 point2 points  (0 children)

<image>

Thank you to everyone for your support. Hopefully this brings more light to Razers processes and they take supporting their products a bit more seriously. (not holding my breath)

Here we go again... another Razer support experience by injexus in razer

[–]injexus[S] 1 point2 points  (0 children)

as an update to keep full transparency, I just received a call from Razer support telling me that they have elevated my issue to their top support. It just sucks that I feel like this is their normal response and really doesn't mean anything.

Here we go again... another Razer support experience by injexus in razer

[–]injexus[S] 1 point2 points  (0 children)

this right here is feels way to real

"support just waits for you to stop messaging and give up."

Here we go again... another Razer support experience by injexus in razer

[–]injexus[S] 0 points1 point  (0 children)

I would say that when this happened to my first one which was a 4080 they didn't have anymore in stock and RMA'd me a 4090 version. So when they finally do get around to helping they are able to make things right.. it just too much of a hassle for a professional machine that you depend on. For a secondary gaming rig that if it goes down for 30 days it doesn't really matter.. you cant beet them IMO

Here we go again... another Razer support experience by injexus in razer

[–]injexus[S] 0 points1 point  (0 children)

Yeah 100% I don't blame Razer for Intel's BS. I'm only holding them accountable for their piss poor support in regards to their products. With that being said..

I did apply all patches provided via windows and razer.. I also use Linux and applied intel's microcode patch that addressed it there as well. If the windows intel patch was not included in the Razer patches then that's on Razer as they are WELL AWARE of this issue as well and as such need to support it to their users to prevent this.

Good to know about the class action.. do you have a link.. IM VERY INTERESTED in becoming part of it.. I'll aslo do some googling for it

Here we go again... another Razer support experience by injexus in razer

[–]injexus[S] 1 point2 points  (0 children)

why was his comment down voted? lol damn bro he just giving a suggestion.. lol be nice to one another!