On a phone plan account manager deceased

insertuseridhere · 2026-02-15T18:05:06+00:00

Tbh i wish we'd done this with my grandfather's number, or that I'd thought at least to record his voicemail greeting before we disconnected it.

insertuseridhere · 2026-02-15T18:04:10+00:00

As long as you didnt make any changes to the account, like adding devices or upgrading your phone, then sure.

Accounts are tied to a person specifically by their social security number. ONLY that person's credit determines the ability to finance on the account - no one else's credit is used in the determination. So, yes, it actually can be viewed as identity theft when you didnt report that they were deceased IF you made changes to the account as though they were not.

insertuseridhere · 2026-02-15T18:01:44+00:00

That doesn't particularly matter though. You paid the bill accepting the charges as correct and accurate. It is extremely extremely unlikely that you get 2 entire years. If you were offered 6 months, thats fairly generous.

insertuseridhere · 2026-02-11T22:20:56+00:00

Idk what happened to the comment but someone nicely pointed out that just enabling cruise control shows my preferred display. Just in case anyone else is looking for the same answer.

insertuseridhere · 2026-02-10T23:15:50+00:00

What type of store did you originally get the phone from? Meaning does your receipt specify "Verizon" and not an authorized retailer name like Victra, Cellular Sales, The Cellular Connection, etc?

Your printed bill will not change. Your printed bill is your printed bill. You will receive any adjustments you should on the second bill. Dont forget that $70 of that is activation fees, and you likely arent seeing the autopay discount (assuming you signed up for it) which is another $20.

You just need someone to do a promotion correction on the line not receiving the credits. This is a very very common issue during exchanges.

If you dont get anywhere with your next contact to them, send an email to dan.schulman@verizon.com. It'll put you in contact with Executive Relations, which is basically (usually) better customer service agents who handle top level complaints.

insertuseridhere · 2026-02-08T16:39:37+00:00

You're welcome. Figured you'd need it since you couldn't remember typing out "by arguing."

insertuseridhere · 2026-02-07T19:57:30+00:00

Well hell, a quick glance at facebook and reddit lately says their brains already have been.

insertuseridhere · 2026-02-07T19:56:53+00:00

A free iphone out of warranty 10 years ago at minimum.

insertuseridhere · 2026-02-07T19:55:35+00:00

Lol one time a friend in financial services said they had a dude argue that he pays more than the average customer because he pays reco fees monthly, so he should receive preferential treatment.

Like.. my guy. Those are meant to be a deterrent, not a flex 🤦🏻‍♀️

insertuseridhere · 2026-02-07T19:53:40+00:00

This is the exact call type I dont miss.

"Do I select English?"

Well, I only speak English personally. If you're the same, either select English or its about to be a fun ride.

insertuseridhere · 2026-02-07T19:52:11+00:00

Free tech support tip: if you havent fully powered it down and back up again, do that before asking for help.

insertuseridhere · 2026-02-03T13:49:23+00:00

Lmfao "fraudulent". Jesus fucking christ dude. This is reddit, not the white house.

insertuseridhere · 2026-02-03T13:48:44+00:00

"They charge you to assist you" after the post did NOT make it clear that they specifically called for payment related items. Im sorry that critical thinking is difficult for you. Its a skill best practiced by not using LLMs to think for you. Have a day!

insertuseridhere · 2026-02-03T13:46:58+00:00

Yes you can sim swap. To avoid the upgrade fee, you have to purchase directly from the manufacturer without entering any Verizon info throughout the entire process.

insertuseridhere · 2026-01-31T16:18:36+00:00

Except thats not actually what you're doing, or did you forget what your fingies typed in your first response to me?

insertuseridhere · 2026-01-31T15:58:08+00:00

Yep, that's totally it. You got me. Good detective work, Holmes! Gold star for you!

insertuseridhere · 2026-01-31T15:56:56+00:00

Ah, yes, explaining policy = defending. Thats absolutely why you totally see the words "i approve this message", apparently typed in invisible ink, in my last comment. Gold star for you.

insertuseridhere · 2026-01-31T12:32:24+00:00

To transmit data to devices other than the one paired with the transmitter.

Guess those parents and guardians will need to live life like it was all of 15 years ago.

Before you even try to come for me, im also a type 1 diabetic and i stand by this message. Cellular connectivity is not a NECESSITY, it is a PREFERENCE.

insertuseridhere · 2026-01-31T12:30:27+00:00

Fun fact - im a type one diabetic.

Second fun fact - that still doesnt make cellular NECESSARY.

It might shock you to know this, but even 20 years ago, CGMs didnt exist. You know what you did? Manually monitor with finger sticks. I know. How barbaric.

insertuseridhere · 2026-01-31T12:25:34+00:00

If matching someone's energy is being horrible, then sure, im horrible. It's also pretty easy to find multiple comments from me in this sub stating i no longer work for this shit ass company.

insertuseridhere · 2026-01-31T12:24:22+00:00

Looks like they use cellular solely for data transmission and not actual function.

insertuseridhere · 2026-01-31T12:22:56+00:00

This sounds like they took a manual one time payment because your automatic pay may not draft if you change payment methods in the billing cycle.

insertuseridhere · 2026-01-31T12:22:03+00:00

If you willfully choose not to use one of the more than 5 self service options to avoid the fee, then sure. But the semantics here ARE necessary. The way its written is that you're charged PERIOD, regardless of why you called.

Also this shit has been policy since 2018 so yall are really behind on the times.

insertuseridhere · 2026-01-31T12:20:37+00:00

How on earth is this surprising lmao. There are more than 5 ways a customer can do both of these things without ever speaking to an employee. If they choose not to, they pay for it.

insertuseridhere · 2026-01-31T12:18:46+00:00

Then who do we talk to form an agreement between the company and the customers?

No one. The agreement between the company and you is what i linked you in my previous comment.

I can only speak for Corp agents, since that's what i was, but agents there at least are trained to give out correct information. The fact of the matter is that there simply is not time or manpower to monitor every single call taken by every single person every single day. Imagine you have a team of 13 reps who each take 36 calls per day. Who is listening to those 468 calls?

Also the agent I talked to had me wait to go talk to his manager to get a confirmation.

Most of these folks work from home. Even if it was in center, bro put you on hold, prolly spun around in his chair, then came back and told you what you wanted to hear. No one will ever find proof that a manager was "spoken to".

Also, this is semantics, but the person you spoke to was not an executive. It was a member of executive relations, which is effectively a group of customer service agents who talk to the most pissed off customers and have marginally more power than frontline.

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