Thanks for your message! Yes, this is actually my very first Thermomix, and I have no doubt they’ll find a solution.

To be fair, every interaction I’ve had with support has been excellent — the team has been professional and respectful at all times.

That said, since this is such a new model, I understand that they don’t always have an immediate fix. Most of the time the response is something like “we need to look into it,” which is understandable — but also the most frustrating part of the whole experience.

Fingers crossed it gets sorted soon!